on 14-03-2023 13:23
29-07-2023 18:29 - edited 29-07-2023 18:30
Read the post immediately above yours.
Virginmedia are required in law to collect back all redundant equipment that they have supplied. This includes items that have no further use. They don't ask for Hub 2 and 3 because it costs them to arrange collection and recycling. They'd rather leave it to the customer. But if you request the return packaging they are obliged to take it back.
on 29-07-2023 19:53
This should be an interesting response - if they can think one up
29-07-2023 20:17 - edited 29-07-2023 20:17
They don't have to take the items back if they contribute financially to the WEEE fund, you can go onto the WEEE website to find a local recycling point that is supported by the WEEE fund
on 29-07-2023 20:59
Where do Virginmedia say that they have such an arrangement?
on 31-07-2023 08:40
Hi sigo23,
Thanks for your post and welcome back to the community.
Regarding the issue, can I ask when was the Hub replaced?
Also have you received a returns pack?
Let us know,
on 12-08-2023 12:27
After 3 phone calls and conflicting advice (was first told to wait for return box which never arrived) spent another 20 minutes on phone this morning. Finally advised to ‘recycle responsibly’ at local recycling centre. I asked call centre advisor to clearly note this on my account saying I didn’t want to receive an invoice in a few weeks time for not returning the Hub 3.
on 12-08-2023 14:27
Hi @sigo23
Thanks for coming back to the thread. We do not need Hub 3's back. See more here
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 12-08-2023 14:36
Thanks a lot. The website could be clearer, be explicit about what to do with Hub 3 ie mention it by name and explain ‘responsibly recycle’. As I say, it took 3 phone calls to get precise advice, anyway we got there in the end.
on 12-08-2023 14:46
this just arrived, confusing, contradictory or what!
on 12-08-2023 14:59
Thanks for coming back to us @sigo23
That won't be relating the Hub 3.
I'll send you a PM now to check things.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill