No Good place for this... Upgrade to Hub 4 from Hub 3 - return/recycle

[Mathius]

Hey,

I've recently accepted and received the Hub 4 as a free upgrade as my hub 3 is considered old...

Given that I haven't received any letters or flatpack boxes, am I to assume that I just need to recycle the hub 3 myself ?

Any Ideas ?

[jpeg1]

Read the post immediately above yours. 

Virginmedia are required in law to collect back all redundant equipment that they have supplied. This includes items that have no further use. They don't ask for Hub 2 and 3 because it costs them to arrange collection and recycling. They'd rather leave it to the customer.  But if you request the return packaging they are obliged to take it back. 

[spell]

This should be an interesting response - if they can think one up

[jb66]

They don't have to take the items back if they contribute financially to the WEEE fund,  you can go onto the WEEE website to find a local recycling point that is supported by the WEEE fund 

[jpeg1]

Where do Virginmedia say that they have such an arrangement? 

[Kain_W]

Hi sigo23,

Thanks for your post and welcome back to the community.

Regarding the issue, can I ask when was the Hub replaced?

Also have you received a returns pack?

Let us know,

[sigo23]

After 3 phone calls and conflicting advice (was first told to wait for return box which never arrived) spent another 20 minutes on phone this morning. Finally advised to ‘recycle responsibly’ at local recycling centre. I asked call centre advisor to clearly note this on my account saying I didn’t want to receive an invoice in a few weeks time for not returning the Hub 3. 

[John_GS]

Hi @sigo23 

Thanks for coming back to the thread. We do not need Hub 3's back. See more here

Best wishes.

[sigo23]

Thanks a lot. The website could be clearer, be explicit about what to do with Hub 3 ie mention it by name and explain ‘responsibly recycle’. As I say, it took 3 phone calls to get precise advice, anyway we got there in the end. 

[sigo23]

this just arrived, confusing, contradictory or what! 

[John_GS]

Thanks for coming back to us @sigo23 

That won't be relating the Hub 3.

I'll send you a PM now to check things.

Best,