I was advised to place another order

[Melliker]

I got an email through from virgin offering £50 off the bill if I signed up, i had just signed up Customer service wouldn't add to my newly signed account and told me to just place another order and the first one would automatically cancel?

Is this the case or am I going to hsve two lot's 

[jpeg1]

It's not possible to have two orders or connections at the same address. This sounds like an attempt to avoid giving you the discount. Virginmedia are full of tricks like this, be very careful what you get signed up to. 

[Carley_S]

Hi @Melliker 

Welcome to the community forums 

Sorry to hear of the confusion with your orders and available offers. 

We can see that you've already been supported on this issue on another thread you've opened regarding this concern. We do ask that members don't open multiple posts on the same issue so we can support you within one space more clearly and quickly. Should you've any further questions or concerns, please do reach back out to us on your already opened and responded to thread and we can continue supporting you from there.