Not sure if this is the correct board for this question....We have never had cable at our house before. But I am getting notifications from Virgin that we can now access cable. We have a long drive away from the road they were previously digging to l...
I moved into a new house and set up Virgin Media 250mbps broadband towards the end of September. I use my Superhub 3 in modem mode and use a ZenWifi AX (XT8) as the main router (via ethernet cable to WAN port), and then a second XT8 in a mesh network...
I’ve been trying to get Virgin Media broadband for weeks because it’s apparently the only option in my new build flat. I’ve called them and used the Live Chat but no one is giving me the option to book an engineer visit to arrange installation. I hav...
Hello, we have just signed up to VM coming from Sky. I noticed we have a Virgin wall socket however we are unable to remove the previous wire from the wall socket. Pictures attached, any help will be appreciated.
Hi,Could I arrange for my rv box cable to be extended and moved please? I've moved my TV and.cant use the box. I don't mind paying a charge
Hi Sorry to disturb you,I'm expecting delivery on the 1st December for my new equipment aka TV and broadband. It has not been a good start so far dealing with virgin media, I would have expected to receive notifications or emails from yourselves to s...
I ordered fibre to the premises from Virgin two months ago. It's not coaxial cable, but a new service in our area. Some of my neighbours already got theirs, but mine is scheduled for this Friday (1st). I'm worried because they had a box installed on ...
Hello,Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone.However on the email it says the wrong delivery address where I won’t be available to receive.Where c...
I recently upgraded my current package to Gig 1 broadband which includes the newer version of hub. I was advised that there will no engineer visit as such and I will have to install and activate the hub myself. Can someone please explain how easy/sim...
Hey, I have ordered a wifi router + 1gig broadband self installation kit that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. Only received 2 emails c...
