WiFi keeps disconnecting

[Danpurdie]

Hi all, last week we re joined Virgin broadband from Sky Superfast. Our Sky Broadband was quite slow so we wanted to “upgrade” to fibre. We originally had it installed before covid so everything was in place for us to reconnect with the Hub 3.

Since we’ve had it the WiFi drops in and out if you go out of the room the Hub is in. I’ve used the connect app to see the WiFi levels, however, you need to be on the WiFi for it to test the strength!! Catch 22 situation.

We had Sky Super fast for years and even though it’s not the quickest it never disconnected when you went in a different room, in fact it worked all through the house. So I doubt there’s interference from others things in the house as Sky broadband worked. 

I’ve done a reset on the Hu  just in case and it worked for a few hours today, but now it’s gone back to being intermittent dropping in and out. 

Can anyone help?

Many thanks

Dan

[Robert_P]

Hello Danpurdie

We're sorry to hear of the wireless network signal issues experienced around your property, we understand the frustration issues of this nature can cause and appreciate you taking the time to raise it via the forums.

We can see you have called and spoken to the team since posting, were they able to help with this or provide a resolution during the call?

Let us know.