Adding the existing hub to a new account until a new kit being delivered

[P_atryk]

Hi, I've recently joined Virgin Media and I am waiting for a new hub, but I was wondering if it's possible to get the existing hub from my previous housemate to work with the new account in the meantime.

[Adduxi]

No, it's not possible.  VM will be expecting the return of your housemates Hub in due course.  All VM kit is rented and remains the property of VM.  They will levy a charge for the non return of this Hub btw.

[P_atryk]

Seems like that got resolved here: https://community.virginmedia.com/t5/QuickStart-set-up-and/Adding-the-existing-hub-to-a-new-account-...

[Adduxi]

Well, that's a new one on me.  Looks like the CS in VM sometimes bend the rules, but hey, what do I know  🙂

[P_atryk]

Any help? My account says the hub was delivered, but it's not here...

[carl_pearce]

It can take several days for a reply on here.

Bumping doesn't help FYI.

[Daniel_Et]

Hi @P_atryk 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

Have you received your Hub since posting? If not, has a new delivery been scheduled?

Please pop back to us at your earliest convenience.

Thank you for your support @Adduxi and @carl_pearce 👍

Regards,
Daniel