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Adding the existing hub to a new account until a new kit being delivered

lwk1802
Tuning in

on ‎06-03-2023 15:28

Hi, I've recently joined the virgin media as a new account and I'm waiting for the kit being delivered until this Friday (10 Mar).

In the same address, my partner has been using the virgin media customer and just ended the contract today. We're trying to minimise the disconnection so I was wondering if we could get a help by adding the existing hub to my new account to get it up and running straight away for me while the new one is being delivered.


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2 REPLIES 2

lwk1802
Tuning in

on ‎06-03-2023 15:54

This has been successfully managed by Jon in the VM through private messages. Cheers

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Ashleigh_C
Forum Team
Forum Team
In response to lwk1802

on ‎08-03-2023 15:59

Hi there @lwk1802 

 

Thank you so much for letting us know and we are so glad that Jon was able to help.

 

Please do pop back to the forums in the future should you need any further assistance and we will do all we can to help. 

 

Thanks again.

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