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Forum Posts

Need help with remote work over VPN

Hello.My wife works remotely mostly with US and connect to via company VPN. Everything works fine with one exception. There's one customer that she can't connect over virgin, she works currently using Three 5G, but we'd like to stay with one provider...

Andaron by Tuning in
  • 6 replies
  • 0 kudos

No delivery for self install

Ordered a self install box for the place I have just moved to, selected today (06/03/24) as the delivery date and have not heard any confirmation of when it if it will be delivered. Just received pre contract documents. Unable to chat with anyone as ...

No package delivered.

So, i ordered a broadband self installation kit, but i haven’t had any emails or anything from yodel or virgin media about it being dispatched or anything, i only have had the 2 emails with the documents and pre contract information.

axuot by Joining in
  • 1 replies
  • 0 kudos

Superhub5 rebooting

My Hub5 has been rebooting recently but tonight it was because of a "Cable Modem Reboot because of - kernel-panic". It had rebooted at 3:00 am but that was due to a software update. A kernel panic sounds a tad more serious. Anyone had anything simila...

Callinder by Up to speed
  • 14 replies
  • 0 kudos

Resolved! M350 to M500

My contract recently came to an end a few days ago and I was offered an upgrade from M350 to M500 to sign up again with the same price. Prior I could easy reach 350 to 360Mbps on all the various test sites on the net. This is a wired Gigabit connecti...

swamp by On our wavelength
  • 2 replies
  • 0 kudos

Rejoined but account says inactive!

How can I reactivate an old email account that was closed by virgin when I lost my job and I had to leave. I have now rejoined and went to log into the virgin media connect app, and it said my Account is inactive or closed and would not allow me to u...

Outside cable box cover damaged

Hey everyone, our outside cable box is damaged (see below). I understand that if people post here, then a mod might be able to pick it up and help(???)Though if anyone has any better suggestions / advice regarding what we should do, please let us kno...

vross by Joining in
  • 3 replies
  • 0 kudos