Recent DiscussionsVM Fibre Casing into the Home Since 2006 we've had VM Fibre already installed in our home, however with great concern there is no casing surrenting the fibre cable many years ago, I asked Vm to get an engineer to replace this, w...Quick start kit Hi all ive had my quick start kit delivered yesterday. I've plugged the hub 3 in and left it for 2 hours . I come home with a white light on check wifi with my phone say no Internet. I used the on...Missing isolater cable In just received my package and it’s missing the isolater cable, can I just buy a random one or does it have to be specifically a virgin one. I’m a second year university student and I’ve just moved ...Damaged Omnibox Sun bleaching over time and recent high winds (15/09/2025) have caused the front of the omnibox to come off. Tried to re-position it but have noticed cracks on the top side which is causing instabili...Live chat is sending me to the faults team I am also having this issue. Live chat is sending me to the faults team, ring them and they activate it but still not working. Account is showing as closed online. I’ve been without internet for a we...Moving home, no service Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. Did a quick search on Virgin Media website and found they serve number 2 on my stree...Switch to Gig1 Volt speed boost with One-off costs (Set-up fee £35) for Hub 5 Hello all, I'm using VM almost 4 years. I'm decide to upgrade the speed from 350M to Gig1 as the kids doing streaming, gaming and video call. Is it possible to waive the One-off costs (Set-up fee...Home move done, but account showing as closed I recently completed a home move, but my account is showing as closed and it's still shows my old address. A new bill came with a large bill and a different account number, but when I click *view bil...Extending virgin cabling Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep th...Removal of second tv box cable Hi. I am a VM customer and have TV and broadband. I have cable that runs to a socket in another room where a second TV box was once installed, (there is no box there just a wall box with a terminator...
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