Daniel_Et
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Re: Backup email address
Hi PaulThisy, thank you for your post. We're sorry to hear about the problem you're having 😔 What's happening exactly when you follow the link? Are you getting any sort of confirmation that the necessary action has been taken? Please pop back to us at your earliest convenience. Regards, Daniel4Views0likes0CommentsRe: Access to secondary email account.
Hi Alfred_Dalton 👋 Thank you for your post and welcome to the Virgin Media Community 🙂 We're sorry to hear about the problems you've been having when trying to access your secondary e-mail accounts 😔 Have you tried accessing them both via webmail and an e-mail app like Gmail, Apple Mail or Microsoft Outlook? Also, what stage are you able to get up to exactly? Please pop back to us at your earliest convenience. Regards, Daniel7Views0likes0CommentsRe: Cannot access email via webmail and MyVMO2
Hi DN1, thank you for your post. We're sorry to hear about the issue you're having 😔 Would it be possible to provide a screenshot of the page you're seeing rather than the URL? Also, I can see you've spoken to the team since you posted. Are you any further forward on the back of that? Please pop back to us at your earliest convenience. Regards, Daniel8Views0likes0CommentsRe: Failing to link virgin media account as a new customer
Hi Markub, thank you for your post. On the back of your services being installed, can you please confirm what stage you're able to get up to after clicking on "Sign in" here and following the instructions provided? Regards, Daniel2Views0likes0CommentsRe: helping people suffering from dementia
Hi Deano04, thank you for your posts. We're really sorry to hear about what your mum is going through and the difficulties she's having when trying to use her TV service. In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. Information on our accessibility support and services can be found here. Thank you for your support japitts 👍 Regards, Daniel7Views0likes0Comments