Daniel_Et
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Re: Intermittent outages worsening
Hi nigelrjf, thank you for your posts. We're sorry to hear about the issues you've been having with your broadband service 😔 I can see you're currently being impacted by an area outage, which has an estimated end date of 16 June at 11am. Please let us know how things are looking at that point and we can take things from there. You can monitor your service status by clicking here. Regards, Daniel10Views0likes0CommentsRe: Account Sign-In Changes
Hi Leon07, thank you for your post. We can assure you that the e-mail is genuine and that the changes are only affecting a small group of customers. The changes to the customers' My Virgin Media sign-in credentials will be updated for them and there's nothing we need them to do. Once the changes have been made by the date we have specified, the next time the customers sign in they'll use their new login credentials from 30 June. Regards, Daniel11Views0likes0CommentsRe: Can I Get Virgin Media or Not? Confused and Frustrated!
Hi lukeajohnson 👋 Thank you for your post and welcome to the Virgin Media Community 🙂 We're sorry to hear about the contradictory information you've received in relation to this matter 😔 In order to look into it for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. Regards, Daniel9Views0likes0CommentsRe: Embarrassingly slow speed
Hi PRED_exe, thank you for your posts. We're sorry to hear about the issue you're having with your broadband speed 😔 How have things been since you posted? Also, what package are you on and what speeds are you getting on a hard wired connection? The minimum guaranteed download speed for each package, when on a hard wired connection, can be found here. Advice on how to fix slow internet speeds is available here. Please pop back to us at your earliest convenience. Regards, Daniel21Views0likes0CommentsRe: Rough price on moving a pavement cable?
Hi wonkycables 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂 We're sorry to hear about the problem you're having 😔 Has your neighbour contacted us since your latest post to get it sorted out? Please pop back to us at your earliest convenience. Thank you for your support goslow 👍 Regards, Daniel35Views0likes1CommentRe: Wifi Pods - how to order
Hi michael010101 👋 Thank you for your post and welcome to the Virgin Media Community 🙂 We're sorry to hear about the issues you're having with the Connect app 😔 In order to look into raising an order for a WiFi Pod, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. Regards, Daniel5Views0likes1CommentRe: Early termination fee although being made homeless!
Hi SophieGeorgina 👋 Thank you for your post and welcome to the Virgin Media Community 🙂 We're really sorry to hear about the situation you find yourself in and about the poor experience you've had when contacting us 😔 In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. Regards, Daniel19Views0likes0Comments