Hello,
Mid of January i have requested to move the address and upgraded to new speed of broadband internet.
Virgin sent the box with HUB 3 to that property but i never connected or activated it.
There was changes in the circumstances and i didn't move in to the planed property where the hub was delivered. Instead i end up renting out another apartment and would like to get my internet back. I manage to get the box with HUB with me to new property.
1)At the moment - i cannot access the property linked with the account.
2)Account didn't show up on my mobile app and don't see the lates bills for new account. p
3)Still paying for internet wat i don't have, paying them after receiving the link. Already 3 bills.
4)Phone conversations with virgin consultants gave me nothing as they said we cannot help you. They said we can send a letter to the property with confirmation code. To the property wat i cannot access.
Please advice on above how i can deal with that. Thank you.
