Forum Discussion

brockett's avatar
brockett
On our wavelength
2 years ago

What to do when we move house?

I'm really worried after reading some of the horror stories here...we are moving house, we thought it was going to be further into the future but our buyer wants us to move early December - how will it work? We really can't be without our broadband, so how do we make sure it will all be ok? Do most people's moves go ok and those here are the exception, or should we expect trouble, or even switch provider?! I thought we would just take our hub and plug it in at the new house. No idea about tech, but I really need it to work. (I've no idea where to post this, it doesn't seem to suit any of the choices...)

  • goslow's avatar
    goslow
    2 years ago

    Have you reviewed the info here?

    https://www.virginmedia.com/help/moving-home

    No one on here can give you any guarantees that will be worth anything as each home move will have different variables to consider which might affect how easy/difficult it is to set up a VM connection.

    Do you know if your new home has an existing VM connection or whether a new cable will need to be installed?

    Do you know if the current occupiers of your new home are currently VM customers?

    One assumes (in hope) that the topics on here, where it has all gone wrong, are a small percentage of VM's installation turnover.

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Have you reviewed the info here?

    https://www.virginmedia.com/help/moving-home

    No one on here can give you any guarantees that will be worth anything as each home move will have different variables to consider which might affect how easy/difficult it is to set up a VM connection.

    Do you know if your new home has an existing VM connection or whether a new cable will need to be installed?

    Do you know if the current occupiers of your new home are currently VM customers?

    One assumes (in hope) that the topics on here, where it has all gone wrong, are a small percentage of VM's installation turnover.

    • brockett's avatar
      brockett
      On our wavelength
      2 years ago

      Thank you for your reply, I hope you're right 🙂 I know the area has Virgin because we viewed a house two doors away that has it, but this house doesn't currently have it, it's been empty for two years waiting for probate. I'm hoping if two houses away has it that it is easy to install in ours?

      • goslow's avatar
        goslow
        Alessandro Volta
        2 years ago

        You should firstly confirm the actual/specific address appears on the VM postcode checker, if you have not done so already.

        Next see if you have the VM access plates in the pavement outside to get an idea of where the cable might enter your property (sometimes they can be seen on Google street view).

        If those two things are obvious, and in place, then that might offer some encouragement at the outset.

        It is the cable installation part of the process where VM regularly falls flat on its face, in the topics on here, due to the shambolic sub-contracting arrangements it has set up for cable installations.

        You could do some research into a mobile data SIM, on a rolling monthly basis, which you could use as a fall-back at short notice if there is a VM installation delay. If you have a backup plan already decided on, before you move, you would be ready to put it into action quickly (rather than having to start doing any research) if it looks like your installation will be delayed.

  • goslow's avatar
    goslow
    Alessandro Volta
    9 months ago

    All info remains as above ref VM's installations IMO. It's anyone's guess as to how long it will take and what kind of installation experience you get.

    Does your new property appear on the postcode checker?

    https://www.virginmedia.com/broadband

    If it does, and when the time comes to order, all you can do is place your order and wait. Hopefully all goes smoothly but have a backup plan ready to go in case any delays do arise.