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QuickStart kit don’t have customer number unable to track nothing from yodel

DMC11
Joining in

on ‎22-04-2024 11:21

I can’t track my QuickStart kit as new customer don’t have account number and no messages from Yodel how do I know when being delivered please?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎23-04-2024 21:49

You could try calling the pre-installs team on 0800 052 1734.  They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Lee_R
Forum Team
Forum Team

on ‎26-04-2024 12:47

Hi @DMC11 

We can see that we've responded to you in another thread.  And my colleague has reached out to you via private message.  We will therefore take steps to get this thread closed.  

Regards

Lee_R

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