Extra Hub sent
Just had to replace my Hub3 and after a long and protracted discussion with customer services they agreed it was not working and to send one out however VM managed to send 3! I don't want another long and protracted discussion with customer services and I can't find any other way of contacting VM to find out what to do with the extra hubs. Anyone from VM on here that can help
My Hub has a constant red led
Hi, My hub has now been showing a constant red led for the last 3 or 4 months now, maybe longer, I have tried everything, turning it off at the mains, reset, full factory reset and nothing resolved this, its still constant red I have no idea if the unit has a fault or what, do I need a new hub? DaveWifi and upload nightmare issues.
Across all our devices for the last 4 months wifi connected devices are intermittently not loading, they just drop off to mobile data or say connected no Internet. We are on the gig bundle. When doing Sam knows tests all looks fine but it's not. The engineers even experienced it when here. When doing speed test downloads speeds are fine but errors out on upload. Had 3 engineer visits, a new hub a new booster, One engineer said he found a ghost network. Even when all hubs etc where off still showing the network. It's driving us crazy, wifi tvs connect and seconds later lose the network again. As do all mobile devices, laptops etc... Any help or suggestions would be very much appreciatedHow to get Hub5 and wifi pods
Hi, I just renewed contract with Gig 1 fiber , however i am facing issues with Wifi in parts of the house (1st floor and rear of the house). First I don't see a way to request a replacement of the Hub 4 for a Hub5 (never understood why i had a Hub4 in first place) and second the VM app is dumb and says i don't have a Hub or can't recognize it so no way to order pods. Calling the 0345 number just get me going circles until it disconnects. Anyone could help me?Wi-fi but no wired connection
Had a Hub 3.0 for a couple of years and it was working perfectly. Recently, the wired connections no longer work, but wi-fi does. Tried the long press reset for 90 seconds, and it connects through wired for a few seconds during the end of the start up phase, then disconnects again. Any suggestions appreciated!