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Ygotsan's avatar
Ygotsan
Joining in
3 months ago

Wifi and upload nightmare issues.

Across all our devices for the last 4 months wifi connected devices are intermittently not loading,  they just drop off to mobile data or say connected no Internet. 

We are on the gig bundle. When doing Sam knows tests all looks fine but it's not. The engineers even experienced it when here.

When doing speed test downloads speeds are fine but errors out on upload. 

Had 3 engineer visits, a new hub  a new booster, 

One engineer said he found a ghost network. Even when all hubs etc where off still showing the network. 

It's driving us crazy, wifi tvs connect and seconds later lose the network again. As do all mobile devices, laptops etc... 

Any help or suggestions would be very much appreciated 

 

 

 

disconect
engineer
Ghost
HUB
Network
no internet
upload
Wifi6

6 Replies

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    HI Ygotsan.

    Thanks for your post and welcome to our community.

    Sorry to hear you're getting loss of connections over WIFI.

    Does this happen on wired devices as well?

    Do you have any other WIFI extenders active barring the one we supply?

    Gareth_L

     

     

     

    • Ygotsan's avatar
      Ygotsan
      Joining in
      2 months ago

      it is mainly across wifi but upload on wired devices too are suffering.

      i only have the wifi pod supplied

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 months ago

        Okay thanks for letting us know and we are sorry to hear this.

        Let us send you a DM so we can look into this.

  • Ygotsan's avatar
    Ygotsan
    Joining in
    18 days ago

    We have a 5th engineer arriving today, hopefully they will sort it. 

    So far we have had...

    New wifi pod, new router, new cables inside, new connectors, changed external cable to splice off neighbours box.

    • Client62's avatar
      Client62
      Alessandro Volta
      18 days ago

      In the past there have been multiple post of Ghost Wi-Fi networks and these can be very problematic if they are still configured on your mobile devices and / or share the same SSID as your main Wi-Fi service.

      In all cases, these turn out to be a Wi-Fi Repeater or a PLA Wi-Fi Extender etc that has long been forgotten about but is still plugged in and turn on, perhaps hidden behind a bed / sofa / under a desk etc.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      16 days ago

      Sorry to hear this issue has been ongoing for so long. Can you let us know how the appointment went? Is the issue still ongoing? Do you need any further help with this?