Forum Discussion

Gouken's avatar
Gouken
Tuning in
2 months ago

Replacement HUB not recognised on VM Connect App

Hi, please can someone help me 

Today I was given a replacement Hub (Hub 5.0 not "x") but my VM Connect App will not recognise it no matter what I do, I have followed all instructions, I have even rebooted and reset, I have also cleared the app's data and cache, signed out and back in again and still it won't recognise the new hub, it even tells me to connect my phone to the WiFi, which it already is connected to my new Hub 5.0 so not even sure why it gives this error?

Any Help is Much Appreciated 

Thanks 

HUB
Hub 5.0
not connecting
router
VM Connect
VM Connect App
WIFI
  • Client62's avatar
    Client62
    2 months ago

    It may take the Connect app a week or so to start working with a new VM Hub,
    this is entirely down to VM back office systems catching up so fiddling with
    the Hub or app makes no difference you just have to wait and try again.

    Perform the Wi-Fi filtering via the Hub menu at : http://192.168.0.1/  

    Don't call us if it is you rather than the turkey that is skewered before xmas day !

    • Gouken's avatar
      Gouken
      Tuning in
      2 months ago

      Haha....TBF never had an issue with it before on my old hub and found it quite useful to manage access times to kids devices/TVs 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    With xmas approaching your number one goal is to inflame rage in your children by blocking internet access ?

    What is that famous phrase from Pollyanna . . .

    • Gouken's avatar
      Gouken
      Tuning in
      2 months ago

      Too right, they aren't staying up until 3 or 4 am because they have no school and staying in bed until just before we get home from work and being tired and moody ......I can see everyone else obviously this that's how kids should behave....maybe my parenting is incorrect in thinking I should control their screen time 🤦‍♂️🤷‍♂️

  • Gouken's avatar
    Gouken
    Tuning in
    2 months ago

    Would be nice to get some genuine help though instead of the usual internet keyboard warriors 👍

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 months ago

      Hi Gouken 👋

      Welcome to our Community Forums and thanks for your post.

      We're sorry to hear your Connect App isn't recognising your replacement Hub.

      It can take around 48 hours to sync.

      Have you tried deleting and re-installing the app?

      Are you using a VPN?

      Let us know so we can offer further support if required.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    It may take the Connect app a week or so to start working with a new VM Hub,
    this is entirely down to VM back office systems catching up so fiddling with
    the Hub or app makes no difference you just have to wait and try again.

    Perform the Wi-Fi filtering via the Hub menu at : http://192.168.0.1/  

    Don't call us if it is you rather than the turkey that is skewered before xmas day !