Forum Discussion

Gouken's avatar
Gouken
Tuning in
2 months ago
Solved

Replacement HUB not recognised on VM Connect App

Hi, please can someone help me  Today I was given a replacement Hub (Hub 5.0 not "x") but my VM Connect App will not recognise it no matter what I do, I have followed all instructions, I have even r...
HUB
Hub 5.0
not connecting
router
VM Connect
VM Connect App
WIFI
  • Client62's avatar
    Client62
    2 months ago

    It may take the Connect app a week or so to start working with a new VM Hub,
    this is entirely down to VM back office systems catching up so fiddling with
    the Hub or app makes no difference you just have to wait and try again.

    Perform the Wi-Fi filtering via the Hub menu at : http://192.168.0.1/  

    Don't call us if it is you rather than the turkey that is skewered before xmas day !

Gouken's avatar
Gouken
Tuning in
2 months ago

Would be nice to get some genuine help though instead of the usual internet keyboard warriors 👍

Ayisha_B's avatar
Ayisha_B
Forum Team
2 months ago

Hi Gouken 👋

Welcome to our Community Forums and thanks for your post.

We're sorry to hear your Connect App isn't recognising your replacement Hub.

It can take around 48 hours to sync.

Have you tried deleting and re-installing the app?

Are you using a VPN?

Let us know so we can offer further support if required.