Had a Hub 3.0 for a couple of years and it was working perfectly. Recently, the wired connections no longer work, but wi-fi does. Tried the long press reset for 90 seconds, and it connects through wired for a few seconds during the end of the start up phase, then disconnects again. Any suggestions appreciated!
Might be obvious but have you have tried a different ethernet?
I've tried different combinations of ports and cables. All cables recently replaced with brand new ones too.The same thing happens on three different PCs.
Hi pashf
Welcome to our community forums and thank you for your first post. Sorry to hear you have been having this issue with wired connections. We can understand your concern and want to help. We are sending you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
Request a replacement VM Hub, the dead ports will not recover.
Anything in IT can fail and at some point it will.
