Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi pod not connecting to new router
Hi, I changed my router from a Hub 3 to Hub 5, and my WiFi pod doesn’t seem to connect. A customer service member said it connected but it still shows a still white light. Please help me on what to do. Thanks
My horrific experience with Virgin Media. <Rant>
TL;DRI’ve had a nightmare experience with Virgin Media while trying to get high-speed internet installed at my rural home in the Midlands. Despite multiple delays, poorly executed installations, and ongoing connectivity issues, their customer service...
Ongoing Internet Connectivity Issues with Virgin Hub 5
Hi Virgin Media Team, I’m experiencing several connectivity issues with my Virgin Hub 5 that seem related. Here are the details: Slow Device Connection: When turning on my laptop, it is connected to the Wi-Fi but often has no internet access until I ...
Wifi Pods
How do I order WiFi pods i have several areas in the house with poor or no WiFi signal
Wall socket
 Just moved into new flat, got self install Virgin as I have seen that there’s a wall socket for the cable, connected everything up but the light is flashing green, there’s no internet. I am attaching the picture of the wall socket, booked an enginee...
Wifi Pod/Home Power Adaptors
I have 2 power adaptors (operates lamps in my home) which work of 2.4ghz but when I set up my Wifi Pod using the Virgin Connect App it asks me to combine both my 5ghz & 2.4ghz signals otherwise I cannot set the pod up. When I do, my power adaptors, w...
5 days entire street without internet in N4
This seems the most likely cause, and no guarantee that Virgin are aware. It’s in N4.im wondering how it can take 5 days to fix..a lot of people are talking about switching to Hyperoptic already, and this outage has people very annoyed.virgin’s commu...
Wi-Fi pod ordering?
Hi, I’ve got Volt Gig1 broadband and maxit TV and I have run the tests and my results said I can order a pod…..I did order through the app 2 weeks ago but I’ve not had an email or text to say it was confirmed, I’ve posted a thread here but no one has...
SG5 area internet issues?
Anyone in Sg5 area experiencing broadband issues? Nothing reported in area on virgin site but my hub3 is flashing green for oast 2 hours [MOD EDIT: Subject title changed for clarity]
WiFi pod not working
Had mains power off today for 15 minutes and now WiFi pod is not working. No lights at all and not showing on connect app. Have done factory reset to hub but still nothing. Anyone can help will be appreciated
