Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
issue with super hub 5
i have to reboot the modem due to issue at 13:50 as the internet went down. log files below.Time Priority Description07-11-2024 15:14:16 notice GUI Login Status - Login Success from LAN interface07-11-2024 14:38:42 notice CM-STATUS message sent. Even...
SuperHub 5 - Password not working when trying to log into hub
I'm trying to login to the hub so I can put some time restrictions on my nieces internet accessWhen I try and enter the password its saying not recognised60 second hub reset attempted, no luck. Multiple variations of the password tried and no joy
SYNC Timing Synchronization failure - Cable Modem Reboot because of - kernel-panic
Recently my connection has become very unstable, dropouts happen multiple times a day, even multiple times an hour sometimes.The logs show many reboots due to kernel panic. Rebooting doesn't seem to make any difference.Any help would be greatly appre...
Re: Red light on Virgin Media Hub
Hi I am also experiencing the red light problem, have tried switching off and the reset but nothing works. Can anyone assist? Thank you
No sign of replacement Hub - Hub 3 Red Light/no ethernet
I contacted Virgin Media on 1st November because my Hub 3 is faulty (permanent red light, no ethernet ports working). After three phone calls (where on each call I had to prove it was faulty by doing hard reset over phone!) they finally agreed to sen...
Broadband wifi issues
I have been using Virgin Media broadband for several months now, but unfortunately, the service I am receiving does not meet the level I was initially promised.Our household consists of four people across a two-story home, with myself, my wife, and o...
Red router light.
Help please. Router has had a red light for over 2 months and is hot to touch. I have tried factory reset and all other tips found on this forum. i have been pulling my hair out trying to get through to talk to an advisor with no success. Chat bot su...
Virgin media in flats
I've just moved into a flat and I noticed that my flat is not available for the services. I was surprised by this and looked up the flats in my block and some can get the services. I then checked the other two flats in my building and they have virg...
Breach of GDPR
I have spent 3 hours on 3 separate occasions trying to fix someone else’s mistake and still no closer to being resolved! We are moving house in the next few weeks and were originally given last Friday as a move in date so the person moving into our p...
Intermittent Broadband Drops
Sigh.... Where to start?For a couple of weeks we have been suffering intermittent problems with the fibre broadband connection dropping out. It affects multiple devices, wired and wireless, and lasts from a few seconds to a few minutes.My biggest pr...
