Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Resolved! Still having Router issues

Morning, Around midday the router rebooted all by itself and failed to recover, so rebooted the router and still the same. Decided to see if I can log into the router only to discover the password was not being accepted, even when I tried the default...

Morrile2 by On our wavelength
  • 27 replies
  • 0 kudos

flashing green arrows on virgin hub 3

All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. my wifi went...

tushi8 by Joining in
  • 1 replies
  • 0 kudos

Internet keep disconnecting

My internet connection keeps dropping while working from home and using a remote desktop. This is generally while using WiFi and I still get the same issue when sat next to the router or using an ethernet cable. If I tether from my mobile I never get...

Wzht2505 by Joining in
  • 6 replies
  • 0 kudos

Child Safe off, but still blocking sites

I'm also having this issue after setting up my wifi myself. My account settings when viewed on desktop have childsafe off but many sites are still blocked. I gave it a week to see if it would fix itself but alas it has not. Experiencing this on deskt...

Patmc3 by Joining in
  • 4 replies
  • 0 kudos

Turning off ANES (Advanced Network Error Search)

Hi all,Not sure if there is a mod on here who could help but I've been trying to turn off this ANES (Advanced Network Error Search) feature on my account as I've read reports it is blocking some work VPNs. Just recently got a Hub 5 and no matter what...

IARM90 by Joining in
  • 3 replies
  • 0 kudos

Does anybody know what these are in the Hub 5 log

I am seeing some strange messages in the Hub 5 Log -19-05-2023 15:08:02noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;and 9-05...

WiFi pod

Hi, I am struggling to get connection in my home office. I have the volt bundle but only get 4mbs in the office. Could I please get a WiFi pod to see if it combats the issue?RegardsJames

Resolved! Soft lock active

I have just arrived in France and unable to use my mobile data. I looked at my account and keep on getting a message about soft lock active. Please can someone help me.

Lost my 2g and 5g networks

I have a Hub 3 as a model only and a nighthawk router. A few weeks ago I lost my separate 2g and 5g networks, a separate combined 2 and 5g network remained. VM said there was an issue in my area and would take some days to fix. I went away on holiday...