Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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New router

Hi, I’ve got new router I think it is Hub 5, I want to login to security setting to set up the new router but I can’t do it through Virgin Media App as it is not connected to the new router, I have tried to delete the App and VM connect App and reset...

Haz1 by Joining in
  • 4 replies
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Packet loss

Good afternoon, I’m not sure where else to write this, so I’ll post it on here and hope that someone can help.  I am experiencing what appears to be packet loss on a regular basis for over a year now. I work from home so this regularly interrupts my ...

Hesta by Joining in
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  • 1 kudos

Resolved! Flashing Green Hub

Last 24hrs hub flashing green and tv stuck on starting up. Rebooted but still same . Dan our last technician isnt answering my call

Resolved! Hub 3.0 Red Light

HiMy Hub 3.0 has a solid red light.Everything seems to be working correctly, including ethernet and wireless connections.I'm in router mode and have followed all of the steps as advised.• Turning the power switch off on the back of the Hub.• Ensure t...

FELLA by Joining in
  • 6 replies
  • 0 kudos

Resolved! No Ranging Response received T3 timeout

Hi Community,I've been having issues recently with "No Ranging Response received - T3 time-out"'.My internet connection drops almost every day.I have a VM Hub 3.0 which is operating in 'modem mode'.When the internet connection drops, modem reboots an...

Resolved! RPC Timeouts

We’ve never had any problems with the hub 3 until recently when the network log shows an RPC time out error and we lose our broadband connection. This can happen every day but there is no set pattern. On occasion we lose connectivity following a Kern...


signal boosters

how do i get signal boosters cant find anywhere to order them on the app or on the website any help would be appricated 

Broadband drop

I am experiencing regular Internet drops outs almost every day. Here is my networking log from today: 03-08-2023 15:09:30criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:...

posticas by Joining in
  • 28 replies
  • 0 kudos