Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Resolved! Moving router

Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

Samanmo by Joining in
  • 167 replies
  • 0 kudos

Resolved! No Wifi for 4 months!!!

We entered into a contract with VM in October 2023.  Almost every day we had poor signal and it kept crashing at peak time.  On 9 February the service was down completely. A technician visited on 10 February and discovered a cable had to be replaced ...

cox28 by Joining in
  • 8 replies
  • 0 kudos

Solid RED light on hub3

Like many other posters, I have had a solid orange light on my hub 3 but this has now changed to a solid red light. As I understand, this needs attention, I cannot live without my internet.I have tried the pinhole reset and the off/on reset, all to n...

bw2020 by Joining in
  • 2 replies
  • 0 kudos

2.4 and 5 wifi

Hello Can anyone help me with changing ssid on a hub 5. I have smart appliances that work off of 2.4 and I cant get them connected to work. Had hub 3 and they worked perfectly no joy now afyer supposed upgrade. Thank you

Ethernet dropping out consistently on my hub 5

Hi All, I'm having this issue where I keep getting major disconnects during gameplay on an ethernet cable and when streaming on the TV/ipad at night the Wi-Fi just completely drops. I have tried to Power the router on and off, factory reset and I hav...

sullyzk by Joining in
  • 8 replies
  • 0 kudos

Resolved! 2 failed attempts to order WiFi Pod

This is quite frustrating, I've tried ordering a WiFi pod twice now without any success. Each time the agent on the chat said they placed the order, but after 3 weeks waiting each time nothing arrived. After each request I didn't even get a confirmat...