I've been having sporadic 100% packet loss in the last few weeks, most notably today for most of the day and then again this evening.
I called the automated line and its reporting no faults.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d1d7b9efab0b14732a39c584fe94ff5aec473aa-30-06-2025
The link shows a total loss of service between 8am and about 4:30pm.
Did you have a total internet service outage for that period ?
I did have a total loss of service then, the issue continues to a lesser extent and I am having total internet service outage multiple times a week. It happened again just now
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f26e735ed997a4054664255e4b4ad62a3d5d0ce1-07-07-2025
Hi Swaino 👋.
Thanks for reaching out to us and sorry to hear of the issues that you are facing with your Hub. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
And again
I've responded to the private message/
so when the BQM goes down can you get to other sites fine?
on a wired PC
ping -n 200 194.168.4.100
ping -n 200 194.168.8.100
