Forum Discussion

Swaino's avatar
Swaino
Joining in
13 days ago

Packet Loss

I've been having sporadic 100% packet loss in the last few weeks, most notably today for most of the day and then again this evening.

I called the automated line and its reporting no faults.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d1d7b9efab0b14732a39c584fe94ff5aec473aa-30-06-2025

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    The link shows a total loss of service between 8am and about 4:30pm.

    Did you have a total internet service outage for that period ? 

  • I did have a total loss of service then, the issue continues to a lesser extent and I am having total internet service outage multiple times a week. It happened again just now 

    https://www.thinkbroadband.com/broadband/monitoring/quality/share/f26e735ed997a4054664255e4b4ad62a3d5d0ce1-07-07-2025

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team

      Hi Swaino 👋.

      Thanks for reaching out to us and sorry to hear of the issues that you are facing with your Hub. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina