3 weeks ago
Hi,
I got 2 weeks ago a replacement hub from hub 2 to hub 3.
The internet was intermittent on hub 2 and that is why I got hub 3. The problem is still occuring. It is not WiFi issue, even on Ethernet the connection goes down. Network Status shows issues. I reset the hub after the initial installation.
Spoke to support and I got told that they are refreshing the signal to fix my problem. The problem is not fixed.
Answered! Go to Answer
3 weeks ago
Looks like an engineer is needed - you can either wait a few days for a forum team member to respond or contact Virgin Media on X (@VirginMedia) or Facebook.
Some of the downstream power levels are too low and you are missing 4 upstream channels. The upstream power levels are also very high.
3 weeks ago
Post up all the data as per this.....
____________________________
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
3 weeks ago
1 | 155000000 | -9 | 35 | 256 qam | 3 |
2 | 139000000 | -9.7 | 34 | 256 qam | 1 |
3 | 147000000 | -9.5 | 34 | 256 qam | 2 |
4 | 163000000 | -9.4 | 35 | 256 qam | 4 |
5 | 171000000 | -9.7 | 35 | 256 qam | 5 |
6 | 179000000 | -10.4 | 34 | 256 qam | 6 |
7 | 187000000 | -9.9 | 34 | 256 qam | 7 |
8 | 195000000 | -10 | 34 | 256 qam | 8 |
9 | 203000000 | -10 | 35 | 256 qam | 9 |
10 | 211000000 | -10.7 | 34 | 256 qam | 10 |
11 | 219000000 | -11.2 | 33 | 256 qam | 11 |
12 | 227000000 | -11.4 | 33 | 256 qam | 12 |
13 | 235000000 | -11.2 | 33 | 256 qam | 13 |
14 | 307000000 | -12.9 | 32 | 256 qam | 22 |
15 | 315000000 | -12.7 | 32 | 256 qam | 23 |
16 | 323000000 | -13.4 | 32 | 256 qam | 24 |
17 | 331000000 | -13 | 32 | 256 qam | 25 |
18 | 339000000 | -12.7 | 32 | 256 qam | 26 |
19 | 347000000 | -13.8 | 31 | 256 qam | 27 |
20 | 355000000 | -14.4 | 31 | 256 qam | 28 |
21 | 363000000 | -14.5 | 31 | 256 qam | 29 |
22 | 371000000 | -14 | 31 | 256 qam | 30 |
23 | 379000000 | -13.7 | 31 | 256 qam | 31 |
24 | 387000000 | -14.2 | 31 | 256 qam | 32 |
1 | Locked | 35 | 7338 | 1550 |
2 | Locked | 34.4 | 34264 | 871 |
3 | Locked | 34.4 | 113474 | 1215 |
4 | Locked | 35 | 13847 | 1511 |
5 | Locked | 35 | 16943 | 1368 |
6 | Locked | 34.4 | 45945 | 1168 |
7 | Locked | 34.9 | 11885 | 1178 |
8 | Locked | 34.9 | 17309 | 1144 |
9 | Locked | 35 | 10704 | 1258 |
10 | Locked | 34.4 | 31933 | 1252 |
11 | Locked | 33.8 | 270266 | 1095 |
12 | Locked | 33.3 | 1561568 | 1054 |
13 | Locked | 33.8 | 179652 | 662 |
14 | Locked | 32.9 | 2788354 | 610 |
15 | Locked | 32.9 | 2750874 | 398 |
16 | Locked | 32.3 | 8574353 | 264 |
17 | Locked | 32.2 | 16511721 | 164 |
18 | Locked | 32.3 | 12622140 | 145 |
19 | Locked | 31.9 | 29244664 | 431 |
20 | Locked | 31.6 | 46151619 | 883 |
21 | Locked | 31.4 | 64883241 | 1152 |
22 | Locked | 31.6 | 69908229 | 1296 |
23 | Locked | 31.6 | 54191155 | 1029 |
24 | Locked | 31.4 | 91533339 | 758 |
3 weeks ago
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600000 | 57 | 5120 | 64 qam | 5 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
3 weeks ago
05/05/2024 22:17:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/05/2024 15:21:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/05/2024 09:14:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/05/2024 09:14:36 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/05/2024 09:13:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
3 weeks ago
Looks like an engineer is needed - you can either wait a few days for a forum team member to respond or contact Virgin Media on X (@VirginMedia) or Facebook.
Some of the downstream power levels are too low and you are missing 4 upstream channels. The upstream power levels are also very high.
3 weeks ago
An engineer came in today replaced cables and splitters and something outside the house and the signal is better now. Thank you for your help.
3 weeks ago
Hey @jaseclarkson,
Welcome to the Community Forums and thanks for the post.
Sorry to see you have been having these issues, I can see since your original post you have had a conversation with our team, were they able to assist you further with this?
Joe
3 weeks ago
Hey @jaseclarkson,
Great to hear that this has now been fixed, if you do need anything further from us please do let us know and we would be more than happy to look into this with you.
Joe