Thanks for coming back to me @Wsm1981,As with other providers it is not just us changing the way our phone lines work, you can see more info regarding this in the reply by @nodrogd. As stated by myself previously we have provided the equipment that w...

Hey @Wsm1981,The activation you have mentioned sounds like it could be the activation of the new phone system, this is automatic and you do not need to do anything it just remotely happens.As stated our engineers will provide all equipment to make yo...

Hey @Wsm1981,With regards to your alarm we will connect up the landline and all connections with it to our Hub as normal, as both the alarm company equipment and your mesh system are 3rd party equipment, there is only so much we are able to do for yo...

Hey @Wsm1981,Thanks for getting back to us, glad to hear the engineers were able to help you with getting the landline working in a way that works for you.With regards to the dial tone we would advise performing a reboot of you Hub and checking all t...