5months of non stop problems and still no resolution.

[saschaotterburn]

I have had internet crashes upwards of 5x per day for the last 5 months and do not get the speeds that I pay for, I have contacted virgin media countless times and had 4 engineers come out to try and resolve the problem and its still not been resolved or fixed, was promised compensation if they didn't resolve my problem, still nothing, Absolutely terrible service.

[Akua_A]

Hi @saschaotterburn 

Welcome to our community forums and thank you for your first post.

Sorry to hear you have been having ongoing internet crashes on your service. We can understand the frustration caused. We can however see you recently contacted our team regarding this issue. Can you let us know if the issue persists after the appointment booked? Do you need any further help?