on 31-03-2020 21:16
Hello
Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
Please help.
Answered! Go to Answer
on 17-04-2020 08:24
Thanks for getting in touch with us Karen and welcome to the community.
I can take a look at this for you and get you back into your account but I would need to take some account details via a private message that I will pop over in a few minutes.
Regards
Steven_L
on 24-10-2020 23:46
on 25-10-2020 15:14
Hi Stevie96, sorry to see you've encountered this problem too.
I'd like to help get it sorted, so will get in touch via PM (just look out for the purple envelope) and hope to hear back from you soon.
Tom
on 26-10-2020 19:05
Thanks for getting back to me Stevie96 - unfortunately I couldn't resolve it directly so have raised a ticket with our IT team & confirmed the details via PM. As soon as I have further notification I'll be back in touch - sorry for the delay.
Tom
on 05-11-2020 13:22
Hi please may I have help with this also I am having the same issue
on 05-11-2020 18:00
I have the same problem for months, going around in circles and the customer service staff doesn’t help either. Spent all my 500 free minutes on call with them and they promised to escalate, solve and return my call with an update in 2 weeks time about a month ago.
Still I’m not able to login. Is there any technical person who can resolve this with the IT team???
on 05-11-2020 18:03
Hi Steven
could you please look into my account as well? I can not login. So need to reset the password and security questions too. Apparently they haven’t updated my email which needs checking as well.
Thank you
Shi
on 05-11-2020 18:07
Still had no further contact from virgin team, this is becoming a joke now and clearly a very common problem
on 06-11-2020 13:54
Thanks for the post Tabbyp and welcome to our community.
We do ask that you please keep your query to one thread to avoid confusion, I'll pop you over a private message.
Thanks, Emily.
on 06-11-2020 13:56
Thanks for the post Shi_12 and welcome to our community.
I'll pop you over a private message to look into this.
Thanks, Emily.