Cancellation of contract within 14 days of installation

[oldmanmille]

I have just spent 44 minutes on to virgin media cancellation team and still no further forward.

The terms and conditions clearly state s 14 day cooling off period where no charge will be made

So why is it the young lady I was on with kept saying, numerous times, that i would be in service up to 14th June 2024 as I have to give 30 days notice. Then I would be charged for the 30 days.

What part of the T&C;s is not easy to undertsand!?

I have now had notification of the 30 day cancellation period despite me protesting. Do these people in a call centre not allowed to go off script and actually read and think for themselves?

So, i will have a system i wont use but will pay the price of the month. How can this be right!

Who can help me with this?

I will cancel the direct debit and will not be paying for something that is not as good as it was sold.

In desperation I need some help please to get through this awful beaurocracy

Thanks in advance

John

[Sabrina_B]

Hi @oldmanmille 👋.

Thanks for reaching out to us, apologies for the issues that you have had with our team regarding your package and the disconnection and billing process, so that we can look into this further and give you more clarity on this, please can you join us in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Cardiffman282]

John please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

[oldmanmille]

Thanks Cardiffman - I have now done this as suggested

[oldmanmille]

Well, I have received a message from VM customer service stating my contract will terminate in 30 days and a bill produced thereafter. Are all VM employees really this stupid!

Installation of equipment and start of contract was 10th May. I cancelled on 14th May. That is 4 days, well within 14 days cooling off period. There should be no charge and the contract terminates 14th May not 13th June.

I despair and will never recommend VM to any of my friends, family or colleague.