Contract renewal/cancellation

Our contract ends with VM on 9th November. I’ve been trying to renegotiate a new contract but the best that has been offered so far is £60/month more than we pay at present.

I can’t wait until 9th October to negotiate with VM as that would be the date I officially cancel the present contract - giving the mandatory 1 month’s notice so that we wont be paying for an extra month over Christmas.

The VM service has been excellent: quick and reliable  and we would’ve stayed with them if we’d received a decent offer.

I read on here of a customer who’d been offered a new deal which cost a few pounds less than they were previously paying but was complaining about the extra cost of the new Netflix service: I would have bitten VM’s hand off to accept that deal.

Anyway, the people we’ve been chatting to online are sad to see us leave but advise us how to cancel and return the equipment.

So, it looks like we’re going back to Sky - who we were originally with for over 30 years. After many successful renegotiations with them over the years (mainly with lovely Scottish people) a couple of years ago they also refused to negotiate and raised their prices by a massive amount. Obviously we cancelled and came to VM. Within days Sky bombarded us with emails offering the great deals we had wanted.

Why do these companies do this? I presume it’s all to do with business models etc. We were originally with Telewest in Preston on the late 80’s/early 90’s.

Anyway, I’ve followed the advice given by the VM chap on the ‘help from the community website’ and sent a cancellation WhatsApp message to cancel all services on 9th November.

Goodbye VM. I was original very skeptical about the level of service we would receive as I’d previously heard many horror stories about VM - but I’d have to say the service has been great: so much so I’ve persuaded 2 other households to sign up with VM over the last year. Strange then that we’re about to leave first but I suppose that’s inevitable.

spaceinvader1 (Nick)