Forum Discussion

spaceinvader1's avatar
spaceinvader1
On our wavelength
3 months ago
Solved

Contract renewal/cancellation

Our contract ends with VM on 9th November. I’ve been trying to renegotiate a new contract but the best that has been offered so far is £60/month more than we pay at present.

I can’t wait until 9th October to negotiate with VM as that would be the date I officially cancel the present contract - giving the mandatory 1 month’s notice so that we wont be paying for an extra month over Christmas.

The VM service has been excellent: quick and reliable  and we would’ve stayed with them if we’d received a decent offer.

I read on here of a customer who’d been offered a new deal which cost a few pounds less than they were previously paying but was complaining about the extra cost of the new Netflix service: I would have bitten VM’s hand off to accept that deal.

Anyway, the people we’ve been chatting to online are sad to see us leave but advise us how to cancel and return the equipment.

So, it looks like we’re going back to Sky - who we were originally with for over 30 years. After many successful renegotiations with them over the years (mainly with lovely Scottish people) a couple of years ago they also refused to negotiate and raised their prices by a massive amount. Obviously we cancelled and came to VM. Within days Sky bombarded us with emails offering the great deals we had wanted.

Why do these companies do this? I presume it’s all to do with business models etc. We were originally with Telewest in Preston on the late 80’s/early 90’s.

Anyway, I’ve followed the advice given by the VM chap on the ‘help from the community website’ and sent a cancellation WhatsApp message to cancel all services on 9th November.

Goodbye VM. I was original very skeptical about the level of service we would receive as I’d previously heard many horror stories about VM - but I’d have to say the service has been great: so much so I’ve persuaded 2 other households to sign up with VM over the last year. Strange then that we’re about to leave first but I suppose that’s inevitable.

spaceinvader1 (Nick)

 

 

  • spaceinvader1's avatar
    spaceinvader1
    3 months ago

    Update: VM cancellation dept have been excellent and I’ve renegotiated a new contract. Thanks again. 

4 Replies

  • spaceinvader1's avatar
    spaceinvader1
    On our wavelength
    3 months ago

    Update: VM cancellation dept have been excellent and I’ve renegotiated a new contract. Thanks again. 

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 months ago

    Hi spaceinvader1 👋.

    Thanks for reaching out to us, sorry to hear that you are wishing to leave us. With our customers we strive to give the best possible deal that we can when you have reached the end of your contract period, whilst we cannot always promise a deal that is of new customers or our competitors we do try to get as close as we can. Would you like us to take a look into your account for any offers that may be available?

    To do this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • shrnc4812's avatar
    shrnc4812
    Just joined
    4 days ago

    PLEASE HELP ME!!!!!!!!!!!

    My contact ends on November 17th 2025, I recieved an email about this on October 22nd 20252 and so contacted Virgin Media via live chat to request my services not be renewed at the end of my contract, following this, I assumed all had been sorted and my contract would end 30 days later being November 20th 2025, however, I recieved a new bill for period November 18th to December 18th 2025 and so called Virgin Media to again request my contract not renew and my services cancel, I was on the call for over an hour, I actually started recording the converation half way through as the operative would not confirm that my contact would be termianted, I advised the operative that I was recording for my own evidence, Following this call I still recieved no confirmation of the cancelation and so lodged a complaint, the complaint was answered: They acknowledge I have requested my services be cancelled but say they have no evidence of me requesting my services be cancelled??? Contradiction!!!! I replied to this and again requested my services be cancelled, still no confirmation of services ending. I then wrote a letter and sent it via Royal mail tracked 24 hour service and still no response 2 weeks later. I have now lodged another complaint, I have tried to go through communications ombudsman but I have to wait 8 weeks, that means Virgin Media will attept to bill me for 8 weeks services that I do not want, will not use, have requested are cancelled. PLEASE HELP ME I DO NOT KNOW WHAT ELSE TO DO HERE!!!!!! YOU ARE TRYING TO CHARGE ME £83 A MONTH FOR SERVICES I DO NOT WANT AND WILL NOT USE AND HAVE REQUESTED BE TERMINATED!!!!!!!

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      4 days ago

      Hello shrnc4812.

      Thanks for your first post and welcome to our community.
      Sorry to hear about the issues with your contract.

      As a rule, we tend not to deal with disconnections on here. However, as you've tried all possible options to get this resolved,I'd like to investigate this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L