can't log in to virgin media account

[BridgeRoad]

Hello

Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either. 

What is the problem? 

How can I access my account?

I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.

Please help. 

[Zach_R]

Hi @Concerttom,

Thank you for the update on this. I'm glad to hear that you've now been able to resolve this.

Please do let us know if there's anything more that we can assist you with.

Thanks,
 

[Dean_187]

I am having the same issues, I am trying to log into my account to view my bill details, but I am getting;

"Your email or password was incorrect. Please try again or go back to change your email."

I try to reset my password, just incase, I enter in all my details such as my account number and area reference, but it doesn't even recognise my detaisl even though they are correct .

Please contact me and help me sort this out.

[Matthew_ML]

Hey Dean_187, thank you for reaching out and I am sorry to hear this.

What happens when you go down the forgot email rather than password router still the same issues?

Is that the only error it is giving you?

[Fudge22]

Having the same issue for about a week now, cannot log into my email or virgin website,error message say email or pasword not recognised.

Doing a forgot password option says email not recognised.

Cant do a forgot email option as i cant remember my account number and it is saved in a email which i cannot access.

email is [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Lee_R]

Hi @Fudge22 thanks for posting and welcome back to our community.

Sorry to hear you're unable access your online account and for any inconvenience this may be causing you.  I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[plshelpunlock]

Hi Lee -- I am having the same issue with my house's virgin media account! We have the correct email and password but it will not let us log in to manage the account. Resetting password multiple times has not worked, and it is impossible to get in touch with anyone over the phone. Please can you help, thanks.

[jccl]

I have the same problem. I can't log in to Virgin Media. My email address and password are not recognised. I enter my a/c number etc. but that does not work. This happened when I set up Outlook for my emails. I can see my emails in Outlook ok but not in VM since I can' log in. Can you help me to reset my password.etc.

Thanks

[Vikki_M]

Hi Fudge22

Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help. 

Take care.    
 

[Philtimo]

m having same issue, user name or password not recognised.  The same 2 things that have bee in place since 1998. someone please help 

[Kath_P]

Hi Philtimo, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with logging in to My Virgin Media. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,