Hello Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing m...
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
I am also having similar issues. I have tried to reset my password and am constantly stuck in a loop entering security answers and new passwords but getting sent back to being asked for security info. This has happened before and had to get the password reset by live chat support but im not even getting through to anyone on that now.
Says my username isn’t recognised even though I’ve never changed it, when I enter my details they say they have found me but I no longer it is no longer valid.
When I try to re-register it says this username is not available.
I have been on the phone for hours and haven’t been helped so far.
I also can’t log into my sky sports app until this is resolved.
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account","id":"message:4190325","revisionNum":1,"repliesCount":263,"author":{"__ref":"User:user:731326"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:4190325"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4190325"},"body@stripHtml({\"truncateLength\":200})":" Hello Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing m...","body@stringLength":"480","rawBody":"
Hello
Very frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal information either.
What is the problem?
How can I access my account?
I've tried phoning your support line, even before the pandemic, and they couldn't answer the problem.
Please help.
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Hi AneeshV,
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Thanks for getting in touch.
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I am sorry about the issues you are having when trying to log on to TvGo.
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Can you please expand on what happens when you try to login and I will do all I can to assist further.
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Thank you
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","body@stringLength":"356","rawBody":"
Hi AneeshV,
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Thanks for getting in touch.
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I am sorry about the issues you are having when trying to log on to TvGo.
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Can you please expand on what happens when you try to login and I will do all I can to assist further.
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
Hi, I just posted the same question twice now. No replies. Extremely frustrating.My details are correct but it says they're not.
Drives you insane going around in circles, thinking you've missed something out, but no. My concern is wth has happened to that very sensitive data? I'm looking at username, billing date, area reference, account number ,DOB and it's all correct yet it says they're invalid!
You cant even bloody re register as you're already registered. Really really annoying and taking up hours of time. Also where are the correct details stored now?
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We need a moderator or someone with technical understanding from the Virgin Media Team. Anyone know how to summon one?
We need a moderator or someone with technical understanding from the Virgin Media Team. Anyone know how to summon one?
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Hi.
I am also having similar issues. I have tried to reset my password and am constantly stuck in a loop entering security answers and new passwords but getting sent back to being asked for security info. This has happened before and had to get the password reset by live chat support but im not even getting through to anyone on that now.
Please can someone contact me to sort this.
Thanks
","body@stringLength":"415","rawBody":"
Hi.
I am also having similar issues. I have tried to reset my password and am constantly stuck in a loop entering security answers and new passwords but getting sent back to being asked for security info. This has happened before and had to get the password reset by live chat support but im not even getting through to anyone on that now.
Please can someone contact me to sort this.
Thanks
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can't log in to virgin media account","moderationData":{"__ref":"ModerationData:moderation_data:4506918"},"body":"
Hi Natalie,
I try to register and it doesn't allow me to, even though I've entered all the correct details.
I try to register and it doesn't allow me to, even though I've entered all the correct details.
Thanks,
Aneesh
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Thank you AneeshV.
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I would be happy to help you with this.
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I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted. \n
I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted. \n
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Thank you
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Hi,
I having the same problem.
Says my username isn’t recognised even though I’ve never changed it, when I enter my details they say they have found me but I no longer it is no longer valid.
When I try to re-register it says this username is not available.
I have been on the phone for hours and haven’t been helped so far.
I also can’t log into my sky sports app until this is resolved.
Says my username isn’t recognised even though I’ve never changed it, when I enter my details they say they have found me but I no longer it is no longer valid.
When I try to re-register it says this username is not available.
I have been on the phone for hours and haven’t been helped so far.
I also can’t log into my sky sports app until this is resolved.
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}