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Forum Posts

New contract cooling off period changed mind

New contract cooling offContacted virgin through WhatsApp and agreed new 18 month contract but then changed my mind.Got back to them and told them I wanted to revert to my original contract. Since then have had a few strange emails – the last one tha...

Geoff-s by Tuning in
  • 261 Views
  • 7 replies
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Good Riddance Virgin

Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...

Retreave Live Conversation

I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account withi...

artywood by Joining in
  • 106 Views
  • 1 replies
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April bill rise and June renewal offer

HiCurrent bill is £50/month.  April bill rise now £54.40/month.  Renewal offer for June showed “My current package £58.80”.Where's the £58.80 come from?  I’ve already had the price increase by £4.40 on the £50.  Has that messed up what renewal offers...

sulligogs by On our wavelength
  • 125 Views
  • 0 replies
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Resolved! Upgrade offer not yet activated.

Greetings,My contract expired and I was offered a new 18 month deal on "My Virgin Media" which I accepted as it was a faster speed (M125 to M250) for around £11.50 less per month than I pay now. I received the contract information sheet via email and...

Internet only renewal

Can someone help me with getting an internet only renewal please? At the moment I'm only being offered stupid packages with disney plus and O2 sims included at a much cheaper price than plain internet only. The O2 offer isn't as good as my current mo...

sk8ninja by Joining in
  • 135 Views
  • 1 replies
  • 0 kudos