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Resolved! Switch to ebilling

Hello,I’m trying to switch to ebilling.I’ve read https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 but can’t locate the My Profile link after logging in to https://my.virginmedia.com.

VM price increase without notification

VM have put a price increase (double what I was paying) as I have come out of minimum term contract (18 months).I called them to tell them I hadn't had any correspondence, explaining that I was out of minimum term and there will be a price increase.T...

JayRaj by Joining in
  • 404 Views
  • 2 replies
  • 0 kudos

Resolved! Entertainment & Documentaries

just been to order virgin tv add on for the wifi i have just the mixit package but want  Entertainment & Documentaries add on as my son has it but cant see it, says for discovery channel and other  channels you have to upgrade  to tnt sport for these...

james1947 by On our wavelength
  • 654 Views
  • 8 replies
  • 0 kudos

Cruel business contract

 Dear Virgin Media Customer Support,I am writing to express my deep frustration and dissatisfaction with the Virgin broadband service that I signed up for in April 2024. Since the day I started using your service, I have never experienced a single da...

Automatic Compensation Refused

Had the same recently and they didn't even bother to offer any token, just send a link to article stating that they should pay.  virign are scammers. As soon as I can get out I'm going to drop them

annyarej by Joining in
  • 377 Views
  • 2 replies
  • 0 kudos

Package downgrade following bereavement.

I have been trying for 4 hours this afternoon to get through to someone, to downgrade my Mother's Virgin package.  Her husband of 60 years (my father) died recently.  As a consequence her income is much lower than it was.    She can't afford and does...

On Demand18 False Charges. Fuming!!!

I'm not sure if I'm on the right forum here, but just spent over an hour on the phone to Dan from Virgin after finding 2x "On Demand 18" charges on my account which were on days myself and my husband weren't even in the house! I am fuming that one of...

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