Praise

Is there some way we can get in touch with someone to pass on high praise for a member of staff that has gone above and beyond to help with a query that hasn't been a quick fix yet still persisted to ensure we were looked after? Thanks in advance 

I didnt receive a survey

Hi.I had a technician round yesterday. I was ment to get a survey through email but I never got it. The man's name is Phil 25061. Very satisfied with what he done. He was very polite and understanding and he took his shoes off as soon as he walked in...

Free Tv gift not received

SpoilerOrder date 12/07/24install date 27/07/24yet to receive free Tv giftwhen will this arrive?Order date 12/07/24install date 27/07/24yet to receive free Tv giftwhen will this arrive?

netflix downgraded

I have the exact same issue that occurred today after early contract renewal.  Could someone PM me to look in to this?     [MOD EDIT: Post split to create own thread]

Refund

Hi  im currently £652.74 in credit on my bill, I’ve been told since August that a refund will be processed back to my bank account.  This refund never arrived into my bank account, spoke to will a T2 manager who said I would get the refund within 48/...

Online renewal

Just accepted new early renewal 18 months contract .5 days later now offering it at what  I pay on existing contract so went for that . What I end up with is anybodys guess Contacted retentions say it takes 14 days to activate . Wouldn't you think it...

Account changes with 5 months left on contract

Had a phone call (one time offer)  negotiate changes to my contract and the price going up to 125 from 117 (i am actually paying 109) plus the O2 cost of 31 pounds as part of Volt Shall i just ignore this, as I have 5 months left on my contract) Diff...

Upgrade Order not Processed

Hi I have the same issue.  Made the update request online and was told that it would take effect by 5 Nov.  Change not made and we are not receiving the services requested.  I have the order number and confirmation email.

The Online Renewal Saga - There is light at the end of the tunnel!

Hard to keep this brief, as it's been a saga, so apologies, but for those going through something similar (there seems to be a lot based on this forum), I wanted to share how I've nearly got to a successful conclusion.So my 18 month deal was ending a...

there appears to be a problem with what the VM associates know about TNT charges when renewing contracts as to whether or not they are included (my previous Maxit contract included it and was transferred across) in my new contract they were/are and a...