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Forum Posts

Praise

Is there some way we can get in touch with someone to pass on high praise for a member of staff that has gone above and beyond to help with a query that hasn't been a quick fix yet still persisted to ensure we were looked after? Thanks in advance 

HMacbeth by Joining in
  • 1664 Views
  • 4 replies
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I didnt receive a survey

Hi.I had a technician round yesterday. I was ment to get a survey through email but I never got it. The man's name is Phil 25061. Very satisfied with what he done. He was very polite and understanding and he took his shoes off as soon as he walked in...

hservice by Joining in
  • 560 Views
  • 1 replies
  • 0 kudos

Free Tv gift not received

SpoilerOrder date 12/07/24install date 27/07/24yet to receive free Tv giftwhen will this arrive?Order date 12/07/24install date 27/07/24yet to receive free Tv giftwhen will this arrive?

Rob82uk by Joining in
  • 98 Views
  • 1 replies
  • 0 kudos

netflix downgraded

I have the exact same issue that occurred today after early contract renewal.  Could someone PM me to look in to this?     [MOD EDIT: Post split to create own thread]

ScottyC by Joining in
  • 826 Views
  • 7 replies
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Refund

Hi  im currently £652.74 in credit on my bill, I’ve been told since August that a refund will be processed back to my bank account.  This refund never arrived into my bank account, spoke to will a T2 manager who said I would get the refund within 48/...

cmclean by Joining in
  • 1116 Views
  • 6 replies
  • 0 kudos

Online renewal

Just accepted new early renewal 18 months contract .5 days later now offering it at what  I pay on existing contract so went for that . What I end up with is anybodys guess Contacted retentions say it takes 14 days to activate . Wouldn't you think it...

Wooly281 by Joining in
  • 1254 Views
  • 3 replies
  • 0 kudos

Account changes with 5 months left on contract

Had a phone call (one time offer)  negotiate changes to my contract and the price going up to 125 from 117 (i am actually paying 109) plus the O2 cost of 31 pounds as part of Volt Shall i just ignore this, as I have 5 months left on my contract) Diff...

g0fyd by Up to speed
  • 19880 Views
  • 3 replies
  • 0 kudos

Upgrade Order not Processed

Hi I have the same issue.  Made the update request online and was told that it would take effect by 5 Nov.  Change not made and we are not receiving the services requested.  I have the order number and confirmation email.

there appears to be a problem with what the VM associates know about TNT charges when renewing contracts as to whether or not they are included (my previous Maxit contract included it and was transferred across) in my new contract they were/are and a...

scrd01 by Dialled in
  • 1208 Views
  • 2 replies
  • 0 kudos
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