rdisn
9 hours agoJust joined
How do you talk to a human?
I recently made some changes to my account. On-line bill says the outstanding is -£58 (negative), I have just paid £90 which is more than the customer service rep said I needed to pay this month.
Yet my services are suspended, and I'm blocked behind this wall of automated systems that takes me back to pay a bill I have no idea of what's outstanding. I want to pay but don't know how much??? To me I'm in credit by a few pounds, on-line says I'm in credit of £58, but your system says there is an outstanding balance and I'm suspended. Please help.