Forum Discussion

Humz's avatar
Humz
Tuning in
13 hours ago

Please relook at my corrected bill

Please could someome have a look at my new bill. I was given it for £29 per month. This months bill shows a credit to make the bill £29 but also shows that a payment of £56.32 is still owed fdom last month. Therefore i would need to pay £85.32. Please can someone look into this as soon as possible. I can not afford that amount. As mentioned in my previous conversation. John did assure me it would only be £29 per month on my phone call.  I am still underging chemotherapy due to the breast cancsr diagnosis.

It seems the credit has not been applied correctly to last months bill hence added to this months bill. Although theres a credit thats only to make it £29. Tbe owed feom last month also needs to be corrected please.

Kind regards

2 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    11 hours ago

    Thanks for reaching out to us Humz, and we're sorry to hear of the billing issue. 

    It looks like this is duplicate post, in which one of my colleagues has picked up for you.

    Please work with them on this matter and we politely ask that you avoid duplicate posting on our Forums where possible as this can lead to multiple agents working on the same account/case and causing unwelcome confusion.

    Thanks,

    David_Bn

    • Humz's avatar
      Humz
      Tuning in
      10 hours ago

      Please accept my apologies. As ut was a reaponse to an old closed posf so i wasnt sure uf it would be picked up. I will avoid duplicates in furure  please accept my apologies.  

      I have requested on tbe first post and will await a response there. Thank you.