Hello,
I entered into a Virgin Media+O2 contract on the 23rd of November after a visit from a VM Sales agent to the house. The sales agent however did not create my contract with the correct package details. As a resolution, VM customer services cancelled my contract and created a new contract for me. All of this within a couple of working days.
However, this cancellation hasn't been correctly reported in VM systems as I continued to get emails for a cancellation charge showing an outstanding amount of approximately 462 GBP on my credit file. I've reached out to VM Complaints numerous times over the last 5 months to fix this! (complaint details below) and at all times it was marked by the VM teams as resolved; while emails stopped; this correction did not reflect in my credit file.
This has severely affected my credit rating to a point where I cannot get a mortgage. This is the only outstanding amount in my credit report. If this matter isn't resolved, I will be forced to reach out to the Ombudsman and also seek compensation and have legal services involved.
I would like your team to please contact me to discuss a resolution to this issue ASAP
Details of Complaints I've raised already
C-301123685 - billing corrected resolution
C-030124538 - billing corrected resolution
another email to the address below has been sent
creditfileamendments@virginmedia.co.uk
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(There have been more complaints for which your teams have been unable to provide me an email or reference number)