Managing Your Account - Cable - Page 379

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Contract end date letter

Hi,I have received a letter from Virgin media about my contract expiring this month, although my online account says that my contract is up to 5th April 2024 (that's when my price changes!) I would like somebody to contact me to clarify my contract ...

Resolved! Hard search on credit report

Hi, there is a hard search on my credit account conducted by Virgin Media (it states that I have made a credit application with Virgin Media). I have never applied for credit with Virgin Media. I only use internet service with Virgin Media for which ...

Memorable word

I cant find telephone security details on my app. I cant remember my memorable word

Increase In My Bill Doesn't Make Any Sense

HiI have a fixed bill at £109.75 until November this year.Quite recently I added Sky Sports HD for US Open Tennis. This should now be cancelled. The cost was an additional £7.00 taking my total bill to £116.75. I have now received a bill for £125+. T...

Brown box cover missing

My Brown junction box cover has gone missing, any advice on obtaining a replacement? thanks to anyone that can help

" Out of Contract " !?!?!?!?!?

Can someone at Virgin tell me why they are sending emails to customers saying that they are out of contract when their contract still has 6 months to go ???????

OpenReach Work outside our house has caused loss of VM Services

I came home last night to find all TV, phone and Broadband services were not available. The hub 5 was flashing red but a Service Check indicated no issue in the surrounding area but a check of the connection outside showed that there had been some wo...

New customer with no password or area code

I signed up yesterday but yodel are sending the kit today.I need to log in but it's saying passwords wrong.I tried to reset incase it was the agent misspelling it but it's saying email is wrong too I obviously don't have a bill yet so also don't have...

Logged out of netflix

Got netflix as part of my package. Randomly logged out of 10 months and now comes up with error message asking me to subscribe.Still have 8 months of contract remaining. Any suggestions?

Delay Disconnection Date

Hi, Unfortunately I have had to cancel my account due to moving to a property which doesn't have Virgin available. I was able to cancel my account earlier in the month and as a result the disconnection date is 30th September (were meant to be moving...

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