DEF01 Error
I am getting a DEF01 error when trying to sign in and can’t access my email. All was ok until This week
Forum Posts
Refund not arrived - 45 days exceeded - can't get through on phone
Disconnected on 2nd September. Wasn't unhappy with the service, just moving house and currently on another Virgin Media policy under another person's name - this was required due to cross-over between the two houses and requiring two wifi. However po...
Non existent customer service!
I have been trying to speak to someone for weeks to stop the renewal of my contract. It is impossible!All the money you pay for people to pick up the phone is totally wasted.I have told you on the phone, by web chat, and stated in a complaint that i ...
Cannot register new account
I cannot register my new account. My old account was [MOD EDIT: Personal info]. This was closed in September. My new account is [MOD EDIT: Personal info] but every time I try to register the new account, it tells me I'm already registered, which is m...
DD payment not taken
I’ve had a email saying my bill from last month has not been settled, it’s paid by DD and there were funds in the account. I don’t want a late payment charge or for this to go on my credit record. THIS WAS NOT MY FAULT AND ALL I WANT IS TO SPEAK TO S...
Collection of kit
I am 86 years old housebound as a full time carer for my 83 year old disabled wife. I can just manage the internet.I have to return my booster and all I get all the time are messages from Virgin saying return your kit. I have got the return envelope ...
Re: Stuck on loading screen when trying to login to my virgin media
Hello, as a new customer, I have been having the very same issue. I tried various devices and browsers, and also cleared the search history and cache, but nothing helped. I called customer service four times already, but still no luck in fixing this....
Resolved! locked out of account, virgin media won't accept any new password
Can't login to account, can't reset password - after receiving the email I try to create a new password, but the website doesn't let me. Just says requirements not me whatever you put in despite that the requirements are met. "Not contain your userna...
Being charged for SIM when have moved over to O2
I have the same issue [MOD EDIT: Post split to create own thread]
Virgin scammers wont let you cancel
On three different occasions I have tried to cancel and been told at least a 45 minutes wait. I'm so tired of Virgin refusing to let me cancel so will cancel direct debit and see how long it takes them to contact me.
