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Cannot register new account

Amy811
Joining in

I cannot register my new account. My old account was [MOD EDIT: Personal info]. This was closed in September. My new account is [MOD EDIT: Personal info] but every time I try to register the new account, it tells me I'm already registered, which is my old account. I have tried registering with a new email address but I still get taken back to my old account. Please help

2 REPLIES 2

Ayisha_B
Forum Team
Forum Team

Hi @Amy811 👋

Welcome to our Community Forums and thanks for your post. 

I'd like to take a closer look into this so will pop you a PM 📩 now. 

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @Amy811 

I've requested the old profile to be migrated to your new account under our Move & Transfer process.

It can take upto 24 hours for the details to be migrated.

Let us know how you get on 😊

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs