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DD payment not taken

trinaS
Joining in

I’ve had a email saying my bill from last month has not been settled, it’s paid by DD and there were funds in the account. I don’t want a late payment charge or for this to go on my credit record. THIS WAS NOT MY FAULT AND ALL I WANT IS TO SPEAK TO SOMEONE ABOUT IT!

2 REPLIES 2

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @trinaS, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with the direct debit not being taken from your account as expected.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn