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Virgin scammers wont let you cancel

Joining in

On three different occasions I have tried to cancel and been told at least a 45 minutes wait.   I'm so tired of Virgin refusing to let me cancel so will cancel direct debit and see how long it takes them to contact me.


Super solver

I suggest WhatsApping +447305 327 112 to cancel and leaving your DD running for now. 

Also please let Ofcom know all about your cancellation experience with VM

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Very Insightful Person
Very Insightful Person

Whatever you do, don’t cancel your Direct Debit, you will just get a bad marker on the credit reference agencies which will be very hard and time consuming to get removed. Best way is to cancel in writing with a signed for letter, I have not got the address to hand, due think it’s on their web site. Other may be able to let you have it or do a search on the board. 

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Alessandro Volta

If you simply wish to cancel, with no further negotiation or discussion with VM …

You can cancel your services by post as per info below

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

Very Insightful Person
Very Insightful Person

VM's payments processing is something that's notoriously efficient, by cancelling your DD all that happens is that regular payments aren't made.

1: You could incur late payment charges

2: Your services could be suspended

3: Missed payment entries, and ultimately defaults, could go onto your credit file. These could haunt you for years to come, with mortgage & other credit applications - when the rights & wrongs become immaterial to the inconvenience caused.

Follow the advice from others re correctly cancelling, but maintain documentary proof of your contractual payments being made in the meantime. Strongly consider reinstating your DD unless you're willing to accept the consequences.

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