Managing Your Account - Cable - Page 660

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Temporary house move

I'm shortly moving from my house to temporary accommodation for 6 months before then moving into a new build home. I currently have Virgin fibre optic cable but the temporary accommodation only has a TV coaxial line. I hope to install Virgin fibre at...

£6.99 charge on 1st bill

I see on my 1st bill there is an 18+ charge of £6.99. I have no idea what this is for and when I went through the chat for billing, the team said they can't tell me what it's for. I'm a woman in my 60s, I live alone & don't watch porn or gamble. I wa...

Logging in shows old account instead of new account

Hi, I’m having the same issue, can you help? [MOD EDIT: Post split to create own thread. @Jamesjg93 please provide more information so members can help ]

Refunds

I joined Virgin Media approx 8 weeks ago, for the first 5 weeks I had no broadband connection as there was an issue with the cables in the ground outside of my premises, 2 engineers visited around 3 weeks ago did a dig outside got the broadband worki...

Resolved! Is there a postal address for virgin media?

I've been trying to close my account for days but the system is clearly designed to make this near to impossible, with chat bots that go round in circles and never answering phone lines. So I'm just stopping payments an plan to send back the router b...

Cancelling Within 14 Days

If I cancel my contract within the 14 days cooling off period what sort of grace will I be given before all my services are switched off. I’m looking to move broadband over to BT and the earliest installation date is the 19th April. I do work from ho...

Confirmation of Cancellation

I called up the customer retentions team this morning and requested to cancel all of my VM services due to the recent price hikes. After speaking to their retentions teams for nearly an hour, I finally managed to get transferred to the cancellations ...

Problem switching to eBilling

I'm having the same problem as others here who have taken over a deceased relative's account and can't find how to switch to eBilling via MyVirginMedia.It would be helpful/make sense if the instructions to solve the issue could be posted here, or cus...

Resolved! Order not showing for broadband upgrade

I have ordered the gig1 upgrade offered to me on my virgin media account on the website twice now and received order confirmation emails and precontracts but after that I have never received the router or any activation dates or any further communica...

Haven’t received welcome email

I signed up to a broadband deal this morning, however never received my welcome email and therefore can’t set my account up online without it as it contains my account number and area code, I called up and spoke to an agent who apparently sent it but...

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