Unable to create MyVM account

Hi there,I have been trying to create a My Virgin media account since joining, and every time receive an error saying"Sorry, there was a problem registering that password. Please choose a different one."and cannot proceed any further. This has been t...

Anytime chatter

Just been moved to Anytime Chatter from Talk more anytime in my new package. I was told it was the same, but looking at it that may not be true. It looks like 0845 and 0870 numbers are not included. If so, I was not told the truth.  

Returned direct debit

My bill was due, but hadn't transferd money into account on time, how do I pay now?

I just got through to the call centre and explained I wanted to leave, they asked me to hold the line then they hung up

New account but email still linked to old one

Hi, my partner has opened a new account but we've realised it wasn't the best idea to use the same email address as I had used for the previous account - which is closed but the login is still linked to the old account.How do we go about either chang...

Online upgrade not showing on account

Hello, I upgraded my package online on the 6th October. It is now the 23rd and it is still not showing. After calling a numerous amount of times and being promised that it would show up by the 23rd latest, it still hasn't. My contract came to an end ...

Moving house

Today I requested to move my package to the new address with no change straight swap.I’m currently paying £31.Just had an email stating my first bill will be £91 which would be 2 bills plus £20 which I make as £82. It then goes on to say this will th...

My Email Address is Wrong (New)

Hello, I posted about this a while back but then lost access to this account.I signed up for virgin over a year ago on the phone and believe my email address was written down wrong. As the email address doesn't exist, I cant get into accounts to mana...

Moving with Virgin don't mix

I have been with Virgin for many years, maybe 8 or 9. I have a pretty expensive account, over a hundred pounds a month. My bills are always paid, I've never lost service through late payments, etcI'm just moving into a new home I was happy to renew m...