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Unable to create MyVM account

jgoodson
Joining in

Hi there,

I have been trying to create a My Virgin media account since joining, and every time receive an error saying

"Sorry, there was a problem registering that password. Please choose a different one."

and cannot proceed any further. This has been tried with multiple passwords, all following the criteria with no success.
Could you please look into this for me?

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @jgoodson 

Thanks for posting and welcome to the community.

Apologies for the online account issue.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @jgoodson 

Thanks for joining me on PM and allowing me to sort this for you.

Please do pop back to the community if you ever need further assistance 🙂

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill