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Contact via phone

Bazzamer
On our wavelength

BILLING AND SUPPORT NO BIARD GIR THIS.

Can any of these brain experts give me a telephone number to contact billing etc. As when you try and phone billing etc, before you even contact anyone it says it will send you a link to your mobile. That link is worse than useless, as it asks you to login to your account which I can’t do as passwords have been changed by them. I am so fed up with this just going round in circles, my account is far too much, so how can I get any help, I have given up so many times, and my bill for a basic package is now £83.77 for a basic package.

How can I complain if I can’t get through to anyone, there is no support what so ever, I am 77yrs old and all I wish is that I could reduce the amount I am paying as it just too much and I can’t afford it, maybe we should all contact Watchdog on the BBC, or contact the Ombudsman, something has to change.

Regard Barry

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Barry,

You need your security password (memorable word), not your account password when contacting VM. If you don't enter any details then the call should still be picked up by an agent and they can ask you other questions to verify you as the account holder (generally something along the lines of your name and address, account number, amount of last bill, bank details) 

Rather than speaking to billing you should speak to retentions (thinking of leaving) and see what price you can negotiate. They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place a cancellation request with that team.

The quickest contact method is by calling either 150 from a VM phone (options 1,4 and 4), or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi Barry,

You need your security password (memorable word), not your account password when contacting VM. If you don't enter any details then the call should still be picked up by an agent and they can ask you other questions to verify you as the account holder (generally something along the lines of your name and address, account number, amount of last bill, bank details) 

Rather than speaking to billing you should speak to retentions (thinking of leaving) and see what price you can negotiate. They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place a cancellation request with that team.

The quickest contact method is by calling either 150 from a VM phone (options 1,4 and 4), or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali