Cancel and my partner join as new customer

[silentg1971]

my contract is coming to an end and since virgin have zero interest in giving me better deal after 20 years plus with them .

I am rarely at home anyway with work but if my partner wants virgin services and pays for it herself, can she get the new customer deals

[Gareth_L]

Hello alcopop

Your Private Message came through, But it had no details on 

Can you please send it again 

Gareth_L

[Barry2021]

Hi I have been reading your posts with interest, I’m in the process of getting a new deal or signing up my wife as a new customer, I rang them today and was not offered a good deal at all, originally paying £34 a month it Is due to go up to £61, they offered sky one and two plus movie 24 for £55, not impressed. My contract ends on the 5/1/2022 can I cancel now and register my wife as a new customer with hopefully the changeover on the 6/1/2022? 

I havn’t told them yet I’m cancelling although I did mention it, but to no avail.

i started to fill a new registration in my wife’s name, they offered a £50 credit to encourage me to fill in the form, seems like a no brainer, bit worried about change over  period.

thanks 

[Ernie_C]

Several issues for you:

You must give 30 days notice.

New contract = new equipment and loss of any recordings.

Your wife, the ‘new’ customer will be credit checked.

[Zach_R]

Hi @Barry2021,

Thank you for your post. We're here to help.

If you're unhappy with your current package for any reason, I would recommend speaking with our retentions department on 0345 454 1111 (or 150 from a Virgin Media landline), as we're unable to process upgrades and package changes from here. I assure you that the team will have plenty of existing customer offers that they can discuss with you.

Thanks,
 

[Barry2021]

Rang them today, very helpful chap from Glasgow, as soon as I mentioned the forum, I got a better deal, costing me just a pound more than what I was paying.
Very happy customer now, I was shocked to hear the amount of gb’s that are used in my household, I might have to upgrade to 200mbs at some stage.
Probably having 2 grandchildren living with me and smart tv’s
Happy New Year all stay safe.

[Zach_R]

Hi @Barry2021,

Thank you for the update on this. I'm really glad to hear that we were able to hook you up with a deal that you're happy with.

Enjoy the rest of your day.

Thanks,
 

[nmtd]

Hopefully below will give people some negotiation pointers.

Current contract was ending on 12/1/22 - I am on a BB/TV/PH package inc Sky Sports, and package price was increasing by 75%

• First 'fact finding call' last week to retentions offer £5 off new package price but said I could initiate cancellation after 6/1/22 - I rejected the offer.
• Second call (after 6/1/22) - automated message offering £9/m off - rejected - connected to agent and then offered £16/m off - both rejected - asked to be put through to 'disconnections', and the call ironically was disconnected!
• Third call - no automated offer - asked to be put through to 'disconnections' - and I get put through to 'retentions level 2'

Now the bartering really started, and essentially ended up very close (within 5%) of the new customer price on main website. To avoid the hassle of changeover to an alternative provider, resigning up as my partner, or losing saved TV recordings etc I went with it. 

Just be polite, know what alternatives are in the market, and negotiate. You'll most likely get a positive result.

[rickber]

I am waiting in the line for about about 40 mins now to talk to the retention team...

I am very upset  that my bill almost doubled in a time my mental health state did not allow me to call and discuss a better charge... I am really thinking to either cancel my current account and open one in my wife's name or move to the new Sky 500.

[rickber]

My call was finally answered and the only thing I was offered was to be exempt of the price hike that is going to land soon for Virgin customers...
Not good enough, so I will either get my wife ordering a new virgin package or I am moving to SKY 500... 

[obanite89]

The price hike exemption, make sure you get it in writing if you stay that is. Been there and bought the T shirt.