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Cancellation hassle

Otters1
Joining in

on ‎09-01-2024 17:10

Spent over two hours yesterday trying to cancel my broadband account. Finally get through to someone who didn't hang up one or tell they can't deal with it and they assure me that I will get an email to confirming my cancellation.

Imagine my surprise when I receive two emails today to let me know that my account it is still going ahead. 

I want to cancel this why do you make it so difficult! 

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3 REPLIES 3

Cardiffman282
Knows their stuff

on ‎09-01-2024 17:34

Please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Ayisha_B
Forum Team
Forum Team

on ‎09-01-2024 20:14

Hi @Otters1 👋

Welcome to our Community Forums and thanks for your post.

I am sorry this has been your experience and it is a shame to hear you are leaving us.

I'm going to pop you a PM 📩 so I can look into this for you.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Ayisha_B
Forum Team
Forum Team

on ‎14-01-2024 12:18

Thanks for your time via PM @Otters1 

Your install was cancelled as requested. 

We're sorry you've left us but wishing you the best with your new provider!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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