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Forum Posts

No support from Customer services

Had this issue since two days after I accepted the contract. The speed I paid for was the 300+, all I got was ~50 -60. After numerous chats and calls to and fro ove thte last18 months. I complained to the ombudsman who found it favour of VM. The issu...

pvd62b by Tuning in
  • 289 Views
  • 4 replies
  • 0 kudos

unable to renew contract

 My contract expired on January 5th of this year.Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.So I thought, Why not? Not like I have much choice in my area, at least not yet.I tried renewing, ...

grizz by Dialled in
  • 875 Views
  • 22 replies
  • 0 kudos

Email address incorrect

I keep getting emails to my work email address (including a contract renewal that I have not committed to).There is no mention of my work email address in my account settings. How can I get my work email address off this, and receive communications t...

Robw1704 by Tuning in
  • 132 Views
  • 2 replies
  • 0 kudos

Confusing Renewal Offer

Hi,I have a renewal offer in my virginmedia account which seems good. However, my current deal that is expiring includes Netflix standard that I pay £5 per month to upgrade to Premium. However the offer makes no mention of Netflix anywhere. Also I do...

Paulo04 by Joining in
  • 179 Views
  • 1 replies
  • 0 kudos