Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Must I move to Vodafone?

Following the recent announcement of mid-contract price hikes from May, and the subsequent deals by Vodafone to existing Virgin customers, I've decided I'll almost certainly be moving (to their Full Fibre 100Mbps deal at £25/mth).I'm just sending thi...

wont let me register for my virgin media

i have recently got virgin media broadband but wont let me sign up for my virgin media. just keeps saying cant use that password even though i have used all the things it has asked me to use to set up the password. i cant view my bills online if i ca...

SARAH890 by Joining in
  • 1 replies
  • 0 kudos

Cancel or renegotiate

I’ve spent 5 days on web chat on WhatsApp trying to cancel my VM services! Anyone any ideas on how to actually get to speak to someone. Am in South America visiting family and time zone does not help! 

giangi07 by Tuning in
  • 10 replies
  • 0 kudos

Phantom charges to bill

I've been charged an amount for package changes that I did not request. The requested changes are in my upcoming bill. Any attempt to get clarification were met with various creative excuses, none of which made any sense. These bills are auto-generat...

9SRL by Joining in
  • 1 replies
  • 0 kudos

Verify email

Hi, I can’t access my account, it says I haven’t verified my email and I don’t have the email and when I request the new email it’s doesn’t send and I’ve tried to reset password. So I need to verify my account before I can access