Managing Your Account - Cable - Page 180

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Must I move to Vodafone?

Following the recent announcement of mid-contract price hikes from May, and the subsequent deals by Vodafone to existing Virgin customers, I've decided I'll almost certainly be moving (to their Full Fibre 100Mbps deal at £25/mth).I'm just sending thi...

Resolved! Don't waste your time to Cancel via phone or chat !!!

Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat.Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I s...

wont let me register for my virgin media

i have recently got virgin media broadband but wont let me sign up for my virgin media. just keeps saying cant use that password even though i have used all the things it has asked me to use to set up the password. i cant view my bills online if i ca...

Is new contract today exempt from this increase.

Had my email regarding £7 increase 1st May - contract also ending mid may and expected increase there is £14. I suppose both will occur.However seem to have an online deal today that would keep me at the current £43, if I sign that would I be correct...

Cancel or renegotiate

I’ve spent 5 days on web chat on WhatsApp trying to cancel my VM services! Anyone any ideas on how to actually get to speak to someone. Am in South America visiting family and time zone does not help!

Phantom charges to bill

I've been charged an amount for package changes that I did not request. The requested changes are in my upcoming bill. Any attempt to get clarification were met with various creative excuses, none of which made any sense. These bills are auto-generat...

Verify email

Hi, I can’t access my account, it says I haven’t verified my email and I don’t have the email and when I request the new email it’s doesn’t send and I’ve tried to reset password. So I need to verify my account before I can access

Unable to update phone contact details

As the subject says - constantly comes up with errors when trying to update contact phone number in my virgin media.

Letter dated March 2023 re Ultimate Volt Price Rise from 1st May

I have the Ultimate Volt Bundle including an O2 SIM card and have been informed separately about the O2 price rise from 1st May. The Virgin letter mentions 1st May and the bundle price going up by £21.50 a month. I am in contract until 15th October w...

Paper Billing - is Virgin Media breaking the law?

My 94-year-old neighbour is registered blind. She can’t manage to use a computer or a mobile phone. She needs to receive her bills on paper in large print format. With what remains of her vision she can just manage to read the bill using a special ma...

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