Why can't I get virgin media both neighbours have it?

[Thora]

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine. 

[Vikki_M]

Hi @Soldi3rB0i

Thank you for your post and welcome to our community.

I am sorry to hear your property is not showing as serviceable.

We can send you a private message to get some details and this is then sent to a specialised team who will contact you to discuss this.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[drknk]

Hi @Vikki_M

My neighbours do have access to VM, and it looks like my building does not. That's quite strange. Would you mind leaving my a private message so I could send you a details?

Thanks

[Ilyas_Y]

Hey @drknk thanks for reaching out to us on the forums.

I'm sorry to hear that 😞
I will send a private message and gather some details and get this sent to the team.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @drknk on the forums.

I'm glad we have been able to take over the necessary details and assign them to the correct team.
As advised - they will be in touch within the next 10 working days to arrange a visit.

Kind regards,
Ilyas.

[illogicoma]

Hey, I have the same problem as (almost everyone else in this thread) wherein the downstairs flat and the rest of the street are wired up, and actually my phone number also says i can get virgin fiber, but the website says my flat can't. Since the forum appears to be the one place folks are getting anywhere with this issue, I'd appreciate anyone who can help me get to the bottom of this. Thanks!

[Adri_G]

Hey illogicoma, thanks for reaching out on our help forum and this thread about the serviceability of your property.
We're sorry to hear your flat cannot be connected based on the info you've got from us so far, we'd love to best assist with this.

To be able to help I will send you a private message here shortly.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Steve3005]

Don't hold your breath.

You may get a reply to contact Virgin, then it goes dead and lost in the system again.

[Adri_G]

Thanks for your time on our private messaging thread yesterday, illogicoma!
We're glad to have helped raising your request for serviceability, please do keep us posted and give us a shout in case you need our assistance.

[duraipraveenkum]

Hi ,

I am having the same problems as everyone here. My neighbours in the flat have VM but according to the website my property is not even listed there. It would be helpful if you could PM me so I can send you the details. 

[Paulina_Z]

Hi @duraipraveenkum,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having issues taking out our services as your address is not listed on our Post Code Checker.

Can you please confirm if your address is listed on the Royal Mail Address Finder? Our system is connected to their database to ensure that all addresses are listed.

Let me know how you're getting on and I'll be more than happy to help further if needed. 🙂

Thanks!