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Why can't I get virgin media both neighbours have it?

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine. 

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Re: Why can't I get virgin media both neighbours have it?

Hi, some background info before an answer of sorts....

virgin use their own cables etc, so totally separate to bt. This means virgin need to have cables running past your property which they can tap into and run to your house. Note all other providers piggy back on bts lines.
if your neighbours have virgin, this means you probably will be ok. I say probably as i have virgin as i have a frontage to the main road and virgin ran a fibre cable up my garden to my house. One neighbour also has main road access and has virgin. The other neighbour has no main road access and cant access virgin (unless virgin invest in running fibre into the housing estate itself, not likely for now)

so, if your property has direct acces to wherever your neighbours cable goes to, you can get virgin. It must be direct access, not through someone elses property..

assuming you do, then virgin ought to be ok.....i say ought as their systems may not recognise you have access. I had to convince virgin i had main road access when i originally moved from bt....Good luck talking with them 🙂

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Re: Why can't I get virgin media both neighbours have it?

Hi there @Thora 

 

Welcome to our wonderful forums. 

 

What @th3rdroc has said is spot on, in addition to this there could be a few other factors that could stop this but at the moment there is no point dwelling on those, What I am going to do is drop you a PM for some of your details so that I personally can take a closer look into this. 

 

Kind regards 

Zak_M 

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