Virgin available at my neighbours but not mine
I live about 20 feet from an address that has available virgin media, I spoke to the salesman that visited their address as it's listed as unavailable at my own address and he said it was an error, signed me up, gave me an installation date so I cancelled my current internet. The team didn't turn up to install it on the date, I now have no internet so when the guy came to install it at my neighbours I questioned him briefly about the availability at my address, he looked at my address and said it was possible through a BT duct. I rang virgin, got nowhere other than being told it wasn't available. I'm sure it's just an oversight on the system as the people who have physically seen my location have said it's definitely possible but it's frustrating going round in circles.
You should never believe anything that anyone at Virginmedia tells you. It will either be ignorance or a lie.