Forum Discussion

Jnic93's avatar
Jnic93
Tuning in
2 years ago
Solved

Neighbour can get virgin media but i cant

Title says it all really. 

We got a leaflet about a year ago saying work was going to be carried out, being a gamer and someone that works from home, this was great news as currently stuck with maximum of 24mb which is not the best. After work was carried out I received no update, so out of curiosity I checked here to see if we could get it, it says we can't, however the neighbour can, we live in a terraced house, and it doesn't seem to make much sense to me. Any help is appreciated. 

  • VM-Jon's avatar
    VM-Jon
    2 years ago

    Hi Jnic93 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

     

     

     

9 Replies

Sort By
  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Jnic93 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

     

     

     

    • C0rnerst0ne's avatar
      C0rnerst0ne
      Joining in
      2 years ago

      Hi Jon,

      I am in the same situation as well, my upstairs neighbour has it but apparently I can't. Could you help me as well?

      Thanks,

      Duncan

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        2 years ago

        Hi C0rnerst0ne 

        Of course, no problem at all. I will send you a private message for some details and see what can be done for you. Thank you

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Jnic93,

    Thanks for posting and welcome to our community 🙂

    So I can get a few details from you, I've popped you over a private message.

    Alex_Rm

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    If you are a gamer, don't think that connection speed is a complete answer. Latency is also important. There are people paying for 1Gbps connections who unhappy with gaming performance because of high latency.