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Just installed not got what I was told I'd get

I've just had virgin installed and to be fair excellent service. But when I started to set up my channels I was disappointed to find sky witness is not in, and I would have to upgrade. When the gentleman came round to my house he convinced me to move...

Kazer61 by • Joining in
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  • 6 replies
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Loss of picture

New to Virgin Media ( about 5 weeks ) I keep losing the picture for a split second and sometimes the sound . This is when watching TV channels and it's REALLY annoying . Also any apps that we watch keep on crashing but it's only apps we watch through...

Blueyonder account on iPhone problems

I hope someone can help me.I was unable to send emails on my Blueyonder account on my iPhone Mail app, the emails were stuck in my Outbox and then timed out trying to connect to the server. With any email issues in the past, I’ve deleted my email acc...

Juju3 by • Just joined
  • 4 Views
  • 0 replies
  • 0 kudos

Credit rating ruined - please help!

Hi community Can anyone give any new/updated advice on how to get Virgin Media to remove “late” payments from your credit report? We have a common story to many others - we cancelled our accountand direct debit in January, they claimed we didn’t, we ...

Wifi pods not working at all

So I've had 3 pods plugged in for maybe the last year now. They worked fine but are only wifi 5 compatible. I called up and spoke to an agent and asked if I could upgrade to the black pods. She seemed to think it might be a pod issue and not a wifi 5...

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LaRusso by • Tuning in
  • 5 Views
  • 0 replies
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No Wifi since 23rd Apr, keeps pushing back fix date!

No wifi since Tuesday 23rd Aprl, I work from home so this is hell to deal with.contacted virgin and was told a fix date 25th April, and then each day the fix date got push further down the week. Now the fix date is 29th April?! It’s very obvious Virg...

KatChang by • Just joined
  • 7 Views
  • 0 replies
  • 0 kudos

Difficulty to order a Wifi Pod

I am finishing to do a roof conversion to my flat to have two bedrooms for my children. The wifi is very weak or inexistant in that part of the flat and I asked Virgin to order a wifi pod. This costs £8/ month, I am happy to pay for this on top of my...

JG13 by • Joining in
  • 6 Views
  • 0 replies
  • 0 kudos

Connection dropping

After a lot of years with any problems, my connection started dropping at random times. A very helpful engineer came and checked every single thing and said was ok. After a couple of weeks, it has started again. The trouble is, often when it is being...

Mugz47 by • On our wavelength
  • 179 Views
  • 7 replies
  • 0 kudos

Resolved! Old ntlworld email account

I  have an old ntl email account which I thought would be deleted after 90 days of us leaving Virgin Media (we moved to an area Virgin doesn't cover more than 3 years ago). This account has now been hacked and I'm receiving threatening emails and por...

FORWARDED EMAIL FROM NTL

"Hi. My ntlworld email account still appears to be active, a few years after leaving Virgin Media.At that time, I had set up email forwarding to my new email, just in case any important emails continued to come to the ntlworld account for some time.U...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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