Last year I added Sky Sports and a second Tivo box to my contract. I have cancer and felt they may make it easier for me in the fullness of time. A contract amount was agreed, but since July 2023 Virgin have not once debited me with the correct amoun...
Tonight I have been sent a new bill - not a new contract. The monthly fee is being increased from £107.50 to £141.00 so that will be an extra £402 per year. I can't sign in to manage my account as the system for changing your password requires a phon...
I have tried just about everything to set up my Eero mesh with my hub 3 but cannot get an internet connection. When I first set up the Eero and connect it to the rear of the hub 3 with the Ethernet cable provided it connects to the internet OK but a...
I’m sorry but after hard thinking of what to do while now on my last month of the contract, I’ve rung retentions and put in my 30 days.im currently on the M500 paying £47.40 a month for the phone and internet. The new deal on the same package for ano...
What is the latest on status of HUB 5 supply for existing customers? About 2+ years ago there was an announcement "we’ll be offering this to customers at no extra cost as part of a phased rollout" - "existing customers with a 1gig package would be c...
Well after over 20 years with ntlworld then Virgin I'm finally leaving. After numerous hour long failed attempts to agree a new contract via telesales and chat lines we're nearing the end of the 30 day termination period. I've been emailed a contract...
Hello all,The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina...
Hi, I rang VM as my contract was ending in November. I was initially offered 250mb broadband + home phone for £29 per month, which I declined as it was more expensive than my current plan. So, I gave them my 30-day notice to cancel.Surprisingly, I go...
Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...